Apple PowerBook - Service and Support

Repair Strategy
PowerBook (FireWire)
2
Basics
Repair Strategy
Parts for the PowerBook (FireWire) will be available for order through
the Apple Service Price Pages and the AppleOrder system. Except for the
displays, Apple Authorized Service Providers in the US can repair
PowerBook (FireWire) systems. In Canada, Apple Authorized Service
Providers (AASP) can also repair displays.
Service PowerBook (FireWire) computers through module exchange and
parts replacement. In the U.S. only, customers can request Apple Direct
Dispatch, or they can choose carry-in service from an AASP.
Ordering
Apple Service Providers planning to support the computer systems
covered in this manual may purchase Service modules and parts to develop
servicing capability. To order parts, use the AppleOrder system and refer
to the PowerBook (FireWire) “Apple Service Price Pages.”
Large businesses, universities, and K-12 accounts must provide a
purchase order on all transactions, including orders placed through the
AppleOrder system.
US Ordering
US Service providers not enrolled in AppleOrder may fax their orders to
Service Provider Support (512-674-8125) or mail them to
Apple Computer, Inc.
Service Provider Support
MS 212-SPS
Austin, TX 78714-9125
For US inquiries, please call Service Provider Support at 800-919-
2775 and select option #1.