- to damage caused by accident, abuse, misuse or misapplication
- if the product presents changes, modifications or repairs not expressly approved by
the manufacturer
- if the Serial Number of the product is absent or altered
- if the product is shipped to Aqua without an adequate package
If vacuum tubes are contained in the product, they are warranted for 90 days from the
date of purchase of the original purchaser.
NOS (New Old Stock) components are excluded from the warranty.
The warranty is provided to the original purchaser only, that must provide the original
sales receipt containing product name and purchase date. If during the warranty period
the product ownership is transferred, the warranty will terminate at the date of the
ownership transfer.
The warranty does not cover shipping charges or tax/duty: shipments of the product
to Aqua for repair, and shipments to the owner of the serviced product are at the
owner’s expense
Aqua reserves the right to apply a service charge if the product returned for warranty
repair is found to be operating correctly.
Recommended procedure to obtain the repair service (during warranty period and
outside)
Contact Aqua, preferably via e-mail at support@aquahifi.com, and briefly describe the
problem. In case it is necessary to send the product for repair, Aqua will provide you an
RMA number (Return Merchandise Authorization) to return your unit.
This number is required to obtain the repair service: any unit received without an RMA
number will be returned to the sender.
The RMA number can be issued only by Aqua staff, you will receive it via e-mail or other
means indicated by you.
Please write the RMA number clearly visible on the outside of the package.
To Next Page
Loading...