7
Your washing machine could occasionally fail to work. Before contacting the Customer Support Centre , make sure that the problem cannot be easily
solved using the following list.
Anomalies Possible causes / Solution
The washing machine does
not start.
The appliance is not plugged into the socket fully, or not enough to make contact.
There is no power in the house.
The wash cycle does not start.
The washing machine door is not closed properly.
The ON/OFF
button has not been pressed.
The START/PAUSE
button has not been pressed.
The water tap has not been opened.
A delay has been set for the start time.
The washing machine does
appears on the display).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE
button has not been pressed.
The washing machine
continuously loads and
unloads water.
The free end of the hose is immersed in water.
If the problem persists even after these checks, turn o the water tap, switch the appliance o and contact the
Customer Support Centre. If the home is on one of the upper oors of a building, there may be problems relating
to back-siphonage, causing the washing machine to ll with water and drain continuously. Special anti-siphon
valves are available in shops and help to prevent this inconvenience.
The washing machine does
not drain or spin.
The cycle does not include drainage: with certain cycles it must be started manually.
The drain hose is bent.
The drainage duct is clogged.
The washing machine
vibrates a lot during the spin
cycle.
The drum was not unlocked correctly during installation.
The washing machine is not level.
The washing machine is tucked between furniture cabinets and the wall.
The washing machine leaks.
The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
The “Options” and START/
PAUSE
indicator lights
visualises an error code (e.g.:
F-01, F-...).
Switch o the machine and unplug it, wait for approximately 1 minute and then switch it back on
again. If the problem persists, contact the Customer Support Centre .
There is too much foam.
The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and
machine wash”, or the like).
Too much detergent was used.
You can download the Product Factsheet and User Manual by:
• Visiting the website https://www.aristonchannel.hk/
•
Alternatively, contact our Customer Support Centre (the telephone number is indicated in the warranty
booklet). When contacting the Customer Support Centre, provide the codes shown on the adhesive label applied
to the inside of the door.
xxxxxxxxxxxx
xxxx
DEMO MODE: to deactivate this function, switch the washing machine OFF. Then press and hold “Start/Pause” button, within 5 seconds press also
“ON/OFF”
button and hold both buttons for 2 seconds.
TROUBLESHOOTING
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