Arris NVG468MQ - User Manual

Due to COVID-19, we are taking additional precautions to protect you
and our technicians. This means that we are performing installations
following safety protocols that include wearing protective equipment,
maintaining social distancing and asking you to assist—as needed—with
tasks such as plugging in and activating equipment. In addition, for the
safety of our technicians, we are asking our customers to wear a face
mask or face covering during installation appointment.
Below is a visual guide for reference. For more help
managing your account and products from the safety of
your home, please visit frontier.com/onlinehelpnow.
FiOS
®
by Frontier
®
Router and
Optional MoCA
Adapter
Arris NVG468MQ
Arris MEB1100
Your guide to a
safety-first install
YOUR ROUTER: Your router can be configured in different ways. Our
technician will let you know if you need to take any of the steps below.
New Customers configured with a MoCA Adapter:
A. Connect the MoCA Adapter and the Router
1
Connect a Coax cable from the wall jack to the side of the Splitter (Coax In) with a single port.
2
Connect the second Coax cable to one of the remaining ports on the Splitter (Coax Out) and then to the port on
back of the MoCA adapter labeled ONT Broadband.
3
Connect the third Coax cable to a remaining port on the Splitter and then to the port on the back of the Router
labeled Cable Line.
4
Connect the Ethernet Cable to the RED port on the MoCA adapter labeled RG Broadband and then to the RED
port on the Router labeled ONT Broadband.
5
Connect the USB cable to the port on the MoCA adapter labeled Power and then to the port on the Router
labeled USB.
1
2
3
4
Coax
Splitter
Coax
Coax
USB
MoCA
Adapter
Ethernet
Router
STB
Coax
(if used)
5
New Customers configured without a MoCA Adapter:
A. Connect the Router
1
Connect one end of the WHITE Ethernet cable to the Ethernet port on your wall (or the Optical Network Terminal
(ONT) if the Router is located next to the ONT). Next, connect the other end of your cable to the RED Ethernet port
labeled “ONT” on your router.
2
Connect a Coax cable from the wall jack to the port on the back of the Router labeled “Cable Line” if subscribed to
TV service.
Coax
Ethernet
1
2
B. Connect Power to the Router
Plug the power adapter into the port labeled “Power” on the router and then plug the power adapter into a
power outlet. Press the “ON/OFF” button on the back of the router to turn it on.
C. Check for Internet Connectivity
The Internet light on the front of the FiOS Router will become solid BLUE once you have Internet connectivity.
If after several minutes the light is not solid BLUE, check the troubleshooting steps on the back of this guide.
IMPORTANT: To finalize your installation, you will need to go to frontier.com/activate to complete your
acceptance of our terms of service.
B
C

Summary

New Customers configured with a MoCA Adapter

Connect MoCA Adapter and Router

Steps for connecting the MoCA adapter and router using Coax, Ethernet, and USB cables.

New Customers configured without a MoCA Adapter

Connect the Router

Connect the router to the wall jack using an Ethernet cable and to TV service via Coax.

Connect Power to the Router

Plug the power adapter into the router and power outlet, then turn it on.

Check for Internet Connectivity

Verify the Internet light on the router turns solid BLUE for connectivity.

Connect Additional Devices to the Router

Wired Device Connection

Connect devices to any YELLOW Ethernet port on the router using an Ethernet cable.

Wireless Device Connection

Connect to your Wi-Fi network using the name and password found on the router sticker.

Personalize Your Router Settings

Access Router Settings

Launch the router's main status page by typing its IP address into a web browser.

Home Wiring Connections

Verify ONT and Router Connections

Confirm Coax and Ethernet connections are secure between the ONT and router for service.

Troubleshooting

Resolve Connectivity Issues

Solutions for problems like the Internet light not being solid blue or Wi-Fi connection failures.

Channel Guide and Support

Troubleshoot channel guide updates and find contact information for further assistance.

Arris NVG468MQ Specifications

General

Wi-Fi Standard	802.11ac
Frequency Bands	2.4 GHz, 5 GHz
Security	WPA2, Firewall
Device Type	Gateway
Ethernet Ports	4
WAN Ports	1
MoCA	Supported
Voice Ports	2
USB Ports	1 USB 2.0 port