Troubleshooting Tips
In the unlikely event your network is not operating properly,follow the
troubleshooting tips below.
■
Check your power connection.Is the green Power LED on? If not,plug the
power module into a different AC outlet.
■
Check your network cable.Is the green network Link LED on? If not, try
connecting a “known good” 10BaseT Ethernet network cable between
your hub and the adapter.You should see a Link LED on your hub and
your network adapter.
The maximum distance from any node (computer,printer,hub, switch, etc.) is
328 feet or 100 meters.Be sure your cable is not coiled, twisted or damaged.
When connecting the hub to a computer, be sure your cable is wired for
straight-through;pins 1, 2,3 and 6 should be matched pin-for-pin on both
ends.Note that pins 3 and 6 must use the same twisted pair;these are
typically orange/white orange or green/white green.
■
Check your uplink switch.When connecting to another hub or switch,set the
switch to uplink on only one hub/switch and use a standard, straight-through
network cable.This hub may be connected to another 10/100 Mbps switch or
hub;it may not be directly connected to a 100 Mbps hub or switch.
■
Check your computer’s software.Check your operating system manual for
instructions on configuring your network for file and print sharing.
Need more help?
Consult the Asanté website (www.asante.com) for additional troubleshooting tips
and frequently asked questions (FAQ).You may also contact Asanté Technical
Support during standard business hours (7am to 6pm MST, Monday-Friday).
Email: support@asante.com
Phone: 800-622-7464 or 801-566-8991
FAX: 801-566-3787
Product Specifications
Network: IEEE 802.3 Ethernet over 2 pairs of
UTP Category 3 (10BaseT)
Ports: Choice of 5 (Model 10T5) or
8 (Model 10T8) RJ-45 connectors
Error Protection: Automatically isolates faulty ports
(auto-partition and reconnection)
Error Correction: Automatic polarity detection
and correction
Expansion: Port 1 may be uplinked to
additional hubs or switches
(switch selectable)
Power: 7.5 VDC x 700 mA
(AC power module included)
Safety and Regulatory Compliance
FCC Compliance Statement
This hardware device complies with Part 15 of the FCC Rules.Operation is
subject to the following two conditions:1) this device may not cause harmful
interference,and 2) this device must accept any interference received,including
interference that may cause undesired operation.This equipment has been tested
and found to comply with the limits for a Class A computing device in accordance
with the specifications in Subpart B of Part 15 of FCC rules,which are designed
to provide reasonable protection against such interference in a residential
installation.However,there is no guarantee that interference will not occur in a
particular installation. If you suspect this equipment is causing interference,
turn your unit on and off while your radio or TV is showing interference,If the
interference disappears when you turn the unit off and reappears when you turn
the unit on,something in the unit is causing interference.You can try to correct
the interference by one or more of the following measures:1) reorient or relocate
the receiving antenna;2) increase the separation between the equipment and
the receiver;3) connect the equipment to an outlet on a circuit different from
that to which the receiver is connected;4) consult the place of purchase or an
experienced radio/television technician for additional suggestions.Any changes
or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Safety Advisory
1. This product should be operated from the type of power source indicated on
the marking label.If you are not sure of the type of power available, consult
your dealer or local power company.
2. Do not allow anything to rest on the power cord.Do not locate this product
where people will walk on the cord.
3. Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short out parts that could result in a
risk of fire or electric shock.Never spill liquid of any kind on the product.
4. Do not attempt to service this product yourself,as opening or removing covers
may expose you to dangerous voltage points or other risks. Refer all servicing
to service personnel.
Making Networking Simple
Visit Asanté at
www.asante.com
Main Corporate Telephone Numbers
800-662-9686 Home/Office Solutions
800-303-9121 Enterprise Solutions
408-435-8388
Technical Support – Worldwide
801-566-8991
Technical Support Fax
801-566-3787
Technical Support
Bulletin Board System
408-432-1416
Copyright © 2000 Asanté Technologies,Inc. Asanté,the Asanté logo and
FriendlyNET are trademarks of Asanté Technologies.All other brand names and
products are trademarks or registered trademarks of their respective holders.
All features and specifications are subject to change without prior notice.
06-00330-01,4/00
1) What is your organization’s
primary business?
■■ Advertising Agency/
Public Relations
■■ CAD/CAM
■■ Graphic Arts Services
■■ Multimedia/Video
■■ Sales
■■ Finance
■■ College/University
■■ Higher Education
■■ K-12
■■ Manufacturing
■■ Medical/Dental
■■ Printers
■■ Prepress
■■ Publishing
■■ Transportation
■■ Corporate/In-plant,
Non-commercial In-house
Graphic Services
■■ Other
_____________________________
2) My primary job function is
(Check only one):
■■ Business Management
(President, Owner, VP, etc.)
■■ Communications/
Publishing Management
■■ Educational Management
■■ Management Information
Systems (MIS)
■■ Graphic Arts/
Design Management
■■ Production Management
■■ Department Supervision/
Management
3) What is your influence on
purchasing decisions?
■■ Authority to evaluate
and purchase
■■ Evaluate and recommend
5) Where did you purchase
the product?
■■ Reseller
■■ Direct from Asanté
■■ Distributor
■■ Mail Order
■■ Web
■■ Other
_____________________________
4) Have you previously purchased
an Asanté product?
■■ Yes
■■ No
If yes, which product?
■■ Adapters
■■ Hubs
■■ Switches
■■ Software
■■ Other products
_____________________________
6) Types of workstation
operating systems:
■■ Mac OS
■■ Windows 95/98
■■ Windows
®
NT/2000
■■ Linux
■■ UNIX
■■ MS DOS
■■ Solaris
■■ Other
_____________________________
7) Number of nodes on
your network:
■■ 2-10
■■ 10-50
■■ 50-100
■■ 100-500
■■ 500+
8) Type of network:
■■ LocalTalk
■■ Ethernet
■■ Fast Ethernet
■■ Gigabit Ethernet
■■ FDDI
■■ ATM
9) Type of network
operating systems:
■■ Novell NetWare
■■ Microsoft NT/2000
■■ AppleTalk/MacLAN Connect
■■ AppleShare
■■ UNIX/Linux
10) Types of network
management software:
■■ IntraSpection
■■ AsantéView
■■ SunNet Manager
■■ IBM NetView
■■ Optivity
■■ HP OpenView
■■ Other
_____________________________
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