23
11.0 Warranty
The SP Series is warranted covering materials and workmanship for a period of
five (5) year, as determined by the date of retail purchase (according to the sales
receipt from an authorized dealer) or the date of manufacture if the sales receipt
is not available (according to the serial number). This warranty applies to the product;
therefore, the remainder of the warranty period will be automatically transferred to
any subsequent owner. This warranty applies only to failure of a ASHLY product caused
by defects in materials and workmanship during the stated warranty period. It does
not apply to a unit that has been subjected to abuse, accident, modification,
improper handling/installation, or repairs made without factory authorization or by
anyone other than authorized ASHLY Field Service Stations. This warranty is void if the
serial number has been defaced, altered or removed. Products covered by this
warranty will be repaired or replaced at the option of ASHLY, without charge for
materials or labor, provided all the terms of this warranty have been met.
For factory service, please call or email for a Return Authorization (RMA) number
before shipping. If the product is shipped, the following information must be
included in the package:
1. Owner’s complete name, daytime phone number, return street
address and return authorization number.
2. The serial number of the product being returned and a copy of
the retail sales receipt, if possible.
3. A complete description of the problem(s) experienced, including
a brief description of how the equipment is being used and other
equipments involved.
To Next Page
Loading...