Assistive Technology Services Help Dialer 700 User Manual

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Help Dialer 700 Troubleshooting Guide v091619
Important General Help Dialer 700 information: The Help Dialer 700 (HD700) may require a telephone
line splitter if only one telephone jack is available.
Step 1: Plug splitter into live telephone jack.
Step 2: Plug HD700 phone cord into one side of splitter and the phone cord for the telephone into the other side of
splitter.
The Help Dialer 700 necklace pendant is not water resistant- do not shower with it. The Help Dialer 700 wrist pendant
is waterproof. You may shower or bathe with it.
Can’t access Programming Mode:
Step 1: Verify unit is plugged into a working power outlet.
Step 2: Verify Master On/Off Switch is in the ON position. The Master Switch is located on the left-hand side
of the Base unit.
Step 3: Re-program the emergency contacts.
Recording the Help Dialer 700 Emergency Message:
Step 1: Turn the Help Dialer 700 unit on.
Step 2: Press and hold the Microphone and the # Button at the same time.
Step 3: Record your message.
o An example of what you could say is: " This is Jane Smith, I need help. Press "0" to continue." (You will
have six seconds to record your message.)
Step 4: Press the "Play" Button, in order to hear your message.
The Base Unit is Making a Clicking Noise:
Step 1: Verify that the power cord is plugged all the way in the back of the unit.
The Help Dialer 700 will not hang up after making an emergency call:
• The unit will auto hang up after an emergency call, this can take up to 5 minutes. You can also reset the unit by
turning the power off and on.
There is a Loud Squealing Noise During Communication: This is generally caused by a phone being too
close to the Help Dialer 700.
Step 1: Relocate the base unit to another telephone jack, away from other telephones.
Step 2: Verify all telephone handsets are hung up.
(Testing proved picking up a handset during the emergency call can create interference causing static & other noises
making it difficult to communicate. Hanging up the handset prevents communication via the speakerphone and does
not disconnect the call. It is recommended to communicate via the speakerphone only during emergency calls.)
The Help Dialer 700 is Auto-Activating:
Step 1: Re-pair the pendant (see steps below).
Step 2: Remove and replace the battery from panic button, then re-pair the panic button.
How to Pair the Necklace Pendant or Wrist Panic Buttons to the Help Dialer 700:
The Help Dialer 700 necklace pendant is not water resistant- do not shower with it. The Help Dialer 700 wrist pendant
is waterproof. You may shower or bathe with it.
Step 1: Turn the power Off. Switch is located on side of base unit.
Step 2: Turn the power On.

Assistive Technology Services Help Dialer 700 Specifications

General

Brand	Assistive Technology Services
Model	Help Dialer 700
Category	Emergency Phone
Language	English

Summary

General Help Dialer 700 Information

Telephone Line Splitter Usage

Instructions for using a telephone line splitter if only one jack is available.

Pendant Water Resistance

Clarifies water resistance of necklace and wrist pendants for showering or bathing.

Troubleshooting Programming Mode

Check Power and Switch

Verify the unit is plugged in and the master switch is in the ON position.

Re-program Emergency Contacts

Steps to re-program the emergency contact numbers for the unit.

Recording Emergency Message

Initiate Recording

Turn on the unit and press/hold Microphone and # button to start recording.

Playback Recorded Message

Press the 'Play' button to listen to the recorded emergency message.

Base Unit Clicking Noise

Secure Power Cord Connection

Ensure the power cord is fully plugged into the back of the unit.

Help Dialer 700 Fails to Hang Up

Auto Hang-Up and Reset

Unit auto hangs up in 5 mins; can also reset by cycling power.

Loud Squealing Noise During Communication

Relocate Base Unit

Move the base unit to a different jack, away from other phones.

Handset Status Check

Verify that all telephone handsets are hung up properly.

Help Dialer 700 Auto-Activating

Re-Pair Pendant

Re-pair the pendant to resolve auto-activation issues.

Battery Replacement and Re-pair

Replace panic button battery and then re-pair the button.

Pairing Panic Buttons

Power Cycle for Pairing

Turn unit off, then on, to prepare for pendant pairing.

Press and Hold Buttons

Hold Help button on unit, then press panic button within 5 seconds.

Confirm Pairing Success

Listen for a beep indicating successful pairing.

Re-pair All Buttons

Pairing erases old pendants; re-pair each button individually.

Finalize and Test Pairing

Turn unit on/off, wait for LED, and test button function.

Troubleshooting Pendant Pairing

Check SOS Button Light

Hold SOS button for 10s; dimming light indicates low battery.

Replace Battery and Re-try

Replace battery if dim, then re-attempt pairing.

Pendant Fails to Activate Alarm

Verify Power and Pairing

Ensure unit is on and pendant is paired successfully.

Check Panic Button LED

Confirm panic button LED lights up; dimming suggests low battery.

Replace Button Battery

Replace the battery in the panic button if it is low or dead.

Re-pair Panic Button

Re-pair the panic button after replacing its battery.

Unit Beeps But Does Not Dial

Re-program Emergency Contacts

Re-enter emergency contact numbers using specific button sequences.

Verify Phone Line Connection

Confirm the phone cord is securely plugged into the unit and jack.

Help Dialer 700 Battery Information

Panic Button Battery Types

Details on batteries for necklace and wrist panic buttons.

Base Unit Backup Batteries

Specifies the type and quantity of batteries for base unit backup.

Help Dialer 700 Indicator Lights

Base Unit LED Indicators

Explains the meaning of steady green, flashing red, and steady red LEDs.

Necklace Pendant LED

Indicates green for good battery, red for low battery.

Wrist Pendant LED Indicators

Red LED means charged; no LED means dead battery requiring replacement.