Asus ROG Hero II User Manual

Troubleshooting - Sound problems
Sound problems for ASUS Notebooks
If you experience sound problems with your ASUS Notebook, please refer to the solutions
below:
Run the Audio Troubleshooter
For help fixing audio problems, try running the audio troubleshooter.
To run the troubleshooter, select Start , type "audio troubleshooter", and then select Find
and fix audio playback problems from the list of results and select Next.
You can also refer to this video. Windows 10 - Fix sound problems.
Check Device Manager
Check whether the Device Manager is normally working or appears with an exclamation mark
a. Open Start , type Device Manager
b. Check whether it appears with the exclamation mark
c. If you see an exclamation mark, select and open your sound card, select the Driver tab and
select Update Driver. You can also download the latest audio driver from the ASUS Official
Site to install it. Please refer to the FAQ How to search the driver for ASUS product?

Asus ROG Hero II Specifications

General

Brand	Asus
Model	ROG Hero II
Category	Laptop
Language	English

Summary

Troubleshooting Sound Problems

Run the Audio Troubleshooter

Utilize the Windows audio troubleshooter to diagnose and resolve sound playback issues automatically.

Check Device Manager for Audio Errors

Examine Device Manager for exclamation marks or errors indicating audio driver or hardware problems.

Check Speaker Volume and Mute Status

Verify the system's speaker volume is not muted and the slider is set appropriately.

Set Default Audio Playback Device

Configure USB or HDMI audio devices as the default playback device in sound settings.

Troubleshooting Microphone Function

Check Microphone Physical Location

Ensure the microphone is not obstructed and locate its position on the laptop.

Adjust Microphone Volume Levels

Access microphone properties to adjust volume and ensure it's not set to mute.