Asus ROG Hero II - User Manual

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Summary

Troubleshooting Sound Problems

Run the Audio Troubleshooter

Utilize the Windows audio troubleshooter to diagnose and resolve sound playback issues automatically.

Check Device Manager for Audio Errors

Examine Device Manager for exclamation marks or errors indicating audio driver or hardware problems.

Check Speaker Volume and Mute Status

Verify the system's speaker volume is not muted and the slider is set appropriately.

Set Default Audio Playback Device

Configure USB or HDMI audio devices as the default playback device in sound settings.

Troubleshooting Microphone Function

Check Microphone Physical Location

Ensure the microphone is not obstructed and locate its position on the laptop.

Adjust Microphone Volume Levels

Access microphone properties to adjust volume and ensure it's not set to mute.

This document provides troubleshooting steps for sound problems on ASUS Notebooks.

Function Description:

This manual outlines a series of diagnostic and resolution steps for common audio issues encountered on ASUS Notebooks. It covers various aspects of sound management, from running automated troubleshooters to manually adjusting device settings and checking hardware components.

Usage Features:

Run the Audio Troubleshooter:
- Purpose: Automatically identifies and attempts to fix audio playback problems.
- Steps:
  - Select "Start".
  - Type "audio troubleshooter".
  - Select "Find and fix audio playback problems" from the results.
  - Select "Next".
- Additional Resource: A video tutorial "Windows 10 - Fix sound problems" is referenced for further guidance.
Check Device Manager:
- Purpose: Verifies the status of audio devices and drivers.
- Steps:
  - Open "Start".
  - Type "Device Manager".
  - Check for any audio devices (e.g., "Audio Device on High Definition Audio Bus") that appear with an exclamation mark, indicating a problem.
  - If an exclamation mark is present:

Select and open the problematic sound card.
Go to the "Driver" tab.
Select "Update Driver".
- Alternative: Users can download the latest audio driver from the ASUS Official Site and install it manually. A FAQ "How to search the driver for ASUS product?" is provided for this purpose.

Check the Volume:
- Purpose: Ensures the speaker is not muted and the volume is adequately set.
- Steps:
  - Click the "volume" icon located at the right bottom corner of the desktop toolbar.
  - Verify if the speaker is set to "mute".
  - Test the volume by adjusting the volume slider.
Set Default Device (Playback):
- Purpose: Configures the correct audio output device, especially when external devices (USB, HDMI) are connected.
- Steps:
  - Open "Start".
  - Type "Sound".
  - Select "Sound" from the list of results.
  - Navigate to the "Playback" tab.
  - Select the desired audio device (e.g., "Conexant SmartAudio HD" for built-in speakers, or an external HDMI device).
  - Click "Set Default".
- Important Note: The system prioritizes external devices connected to the headphone jack over built-in speakers. Users should check for such connections if experiencing unexpected audio output.
Microphone Function:
- Purpose: Addresses issues related to the microphone, including physical obstruction and volume settings.
- Physical Check:
  - Ensure the microphone is not covered.
  - The microphone is typically located near the laptop camera (e.g., on the left side of the camera for N46VM models).
- Adjust the Volume of Microphone:
  - Open "Start".
  - Type "Sound".
  - Navigate to the "Recording" tab.
  - Select "Microphone" (e.g., "Realtek H").
  - Right-click on "Microphone" and choose "Properties".
  - Go to the "Levels" tab.
  - Adjust the "Microphone" volume slider.
  - Adjust the "Microphone Boost" slider if necessary (e.g., +10.0 dB).
  - Confirm that the microphone is not muted.

Maintenance Features:

Driver Updates: The document emphasizes the importance of keeping audio drivers updated, either through the Device Manager's "Update Driver" function or by downloading the latest drivers from the ASUS Official Site. This helps ensure compatibility and optimal performance.
Regular Checks: Periodically checking the Device Manager for device status and the volume settings can prevent or quickly resolve minor audio glitches.
Troubleshooter Utilization: The built-in audio troubleshooter serves as a first line of defense for diagnosing and fixing common sound problems, reducing the need for manual intervention.