3-10
Chapter 3: General Instruction
3.3 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON
• Press the button to check if the monitor is
in the ON mode.
• Check if the power cord is properly
connected to the monitor and the power
outlet.
• Check Power Indicator function in main
menu OSD. Select “ON” to turn on power
LED.
The power LED lights
amber and there is no
screen image
• Check if the monitor and the computer are
in the ON mode.
• Make sure the signal cable is properly
connected the monitor and the
computer.
• Inspect the signal cable and make sure
none of the pins are bent.
• Connect the computer with another
available monitor to check if the computer is
properly working.
Screen image is too
light or dark
• Adjust the Contrast and Brightness settings
via OSD.
Screen image bounces
or a wave pattern is
present in the image
• Make sure the signal cable is properly
connected to the monitor and the
computer.
• Move electrical devices that may cause
electrical interference.
Screen image has color
defects (white does not
look white)
• Inspect the signal cable and make sure that
none of the pins are bent.
• Perform Reset via OSD.
• Adjust the R/G/B color settings or select the
Color Temperature via OSD.
No sound or sound is
low
• Adjust the volume settings of both your
monitor and computer.
• Make sure the computer sound card driver
is properly installed and activated.
• Check the audio source.
The BIOS screen
cannot be displayed
• Please enable CSM function.
• Set Power Setting to Standard Mode.
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