Appendix
Troubleshooting
My caller ID
features are not
working properly
• Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your telephone.
• The caller may not be calling from an area which supports
caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the
telephone line between the telephone base and the tele-
phone line jack. Contact your DSL service provider for filter
information.
The system does
not receive caller
ID or the system
does not display
caller ID during
call waiting
• Make sure you subscribe to caller ID with call waiting fea-
tures services provided by the local telephone company.
• The caller may not be calling from an area which sup-
ports caller ID.
• Both you and the caller’s telephone companies must use
equipment which are compatible with caller ID service.
• If you subscribe to DSL service, install a DSL filter to the tel-
ephone line between the telephone base and the telephone
line jack. Contact your DSL service provider for filter infor-
mation.
My display reads
“power failure”
• You need to reset the clock (page 21).
• If the telephone is not responding normally, try the fol-
lowing (in the order listed):
1. Disconnect the power to the telephone base.
2. Wait a few minutes before connecting power to the
telephone base.
Common cure
for electronic
equipment
The announce-
ment message is
not clear
• When recording the announcement, make sure you
speak in a normal tone of voice about nine inches from
the telephone base.
• Make sure there is no background noise (television, music,
traffic, etc.) when recording.
"Power failure"
prompts
• You need set the answering system clock (page 21).
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