Appendix 
53
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your 
telephone service provider. Caller ID features works only if both you and the 
caller are in areas offering caller ID service, and if both telephone service 
providers use compatible equipment.
New voicemail and   show on the handset display, and I don’t know why.
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Your telephone has received a signal from your telephone service provider 
that you have a voicemail message waiting for you to retrieve from them. 
Contact your telephone service provider for more information on how to 
access your voicemail.
I’ve set my LCD language to Spanish or French and I don’t know how to 
change it back to English.
•  Press MENU/SELECT in idle mode, then enter 364#. You hear a confirmation 
tone.
I cannot retrieve voicemail messages.
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If you subscribe to voicemail service from your telephone service provider, 
contact your telephone service provider for more information on how to 
access your voicemail.
I subscribe to a nontraditional telephone service that uses my computer to 
establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditionalning for your nontraditional 
telephone service. 
Make sure to plug your USB telephone adapter into a dedicated USB port 
on your computer. Do not plug it into a multiple port USB hub (USB splitter) 
that is not powered.
In a few rare instances, the USB port on your computer may not have 
enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone 
service provider. Contact your service provider for more information.
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Troubleshooting