Troubleshooting
If you have diculty with your phone, please try the following
suggestions. For Customer Service, visit our website at
https://telephones.att.com or call 1 (800) 222-3111. In
Canada, dial 1 (866) 288-4268.
The handset registration is unsuccessful.
f Follow the handset registration instructions to register the handset
again (see Add and register handsets on pages 13-14).
My telephone doesn’t work at all.
f Make sure the power cord is securely plugged in.
f Make sure you plug the battery connector securely into the
cordless handset.
f Make sure you plug the telephone line cord securely and rmly
into the telephone base and the telephone wall jack.
f Charge the battery in the cordless handset for at least 16 hours.
For optimum daily performance, return the cordless handset to
the telephone base or charger when not in use.
f If the battery is depleted, it might take approximately 30 minutes
to charge the handset before it shows Low battery. See page
10 for details.
f Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
f You may need to purchase a new battery. Refer to Battery
installation and charging in this user’s manual on pages
10-12.
Appendix
16
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