19Troubleshooting
Problem Possible Solution
Poor voice
quality
• Install using the telephone cable included with
the Wireless Home Phone device.
• Make sure the external antenna is installed and
securely fastened.
• Move the Wireless Home Phone device to a
different area of the home.
• Locate the device in an area with maximum
wireless signal strength (Green Signal
Indicator).
• Make sure all connections are firmly in place.
• Make sure the antenna is in a vertical position
and increase the distance away from other
electronic devices and the Wireless Home
Phone device (including cordless base
stations, Wi-Fi routers, and cell phones).
• Move the Wireless Home Phone near a window
with a clear unobstructed view of the sky and
remove any objects that may be obstructing
the wireless signal.
• Make sure the home phone that is connected
to the Wireless Home Phone device is of good
quality and in good working order.
• Voice quality may degrade with a low battery
charge (Red) when operating with battery
back-up. Connect to an AC power source to
recharge when power is available.
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