18 Troubleshooting
Troubleshooting
Problem Possible Solution
No dial tone • Make sure there is AC power to the Wireless
Home Phone device. Do not connect to an AC
outlet controlled by a wall switch.
• Move the device to an area with sufficient
network signal (Green or Yellow Signal
Indicator light).
• Make sure your home telephone equipment
has power and is connected properly to the
Wireless Home Phone device.
• Check that the Signal Indicator light is illumi-
nated. If not, make sure the “On/Off” button
on the back of the device is “On” (press and
hold until the Signal Indicator light illuminates).
No caller ID
name
• Like all wireless services, only the calling
number is displayed with Caller ID.
• Your home phone equipment may support
the display of names stored in its contacts
memory.
Battery LED
is off
• Make sure the back-up battery connector is
firmly connected to the battery port slot.
Only the
Power LED is
illuminated
• Press and hold the Power button on the
back of the Wireless Home Phone device for
two (2) seconds until the Battery and Signal
Strength indicator lights turn on.
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