22 Troubleshooting
Problem Possible Solution
My answering
machine won’t
pick up calls
•
Set your answering machine settings to pick
up calls before network voicemail, which is
approximately five (5) rings.
•
Alternately the network voicemail setting
can be increased; dial “1” to access the
voicemail platform and follow the prompts
to increase the number of rings.
•
To remove network voicemail from your
account, call AT&T Customer Care by dialing
611 or 800-331-0500.
I hear a constant
low frequency
tone (not dial
tone) when I try
to place a call.
• Hang up your home phone to restore dial
tone.
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