ATEZR V35 Plus - After-sales and Warranty Policy

After-sales and Warranty Policy:
1. All ATEZR laser engravers are warrantied to the original purchaser only, when purchased
through an authorized seller of ATEZR products for a period of one (1) years from the date
of purchase, to be free of manufacturer defect or failure. (Note: ATEZR will require the proof
of purchase and the date of purchase upon the claim.) Lifetime technical suppo will be
added to after-sale seices.
2. ATEZR laser engraving machine can update an extended warranty period. Please contact
to ATEZR customer seice depament for more detailed information.
3. The ATEZR warranty is limited to defects, malfunctions, or failure to function properly, based
on the manufacturer's defect. Any cause of improper use, lack of maintenance, inappropriate
use caused the damage to personal items, incorrect or insucient power to the equipment,
and similar failures not related to manufacturer's defects will not be covered.
4. ATEZR will not be responsible for the failure of the product, or the loss caused by the
operation or use of the product.
5. In addition, the warranty will cover the repair or replacement of related equipment with
new or refurbished equipment during the warranty period, or in some cases replacement of
pas of the same model, at ATEZR's sole discretion.As pa of the ATEZR warranty, if separate
pas are required to replace, ATEZR will directly provide the new separate pa to the customer
instead of replacing the entire machine. Such conditions may include but are not limited to belts,
rollers, motors, or any other items that ATEZR deems more suitable to be supplied separately.
6. If you need after-sales seice, please nd the specically authorized dealer for the product
you purchased. If authorized the dealer does not respond to your problem, please contact the
ATEZR ocial to le a complaint and obtain the warranty rights. ATEZR customer seice
depament: seice@atezr.com
The terms and conditions of the ATEZR warranty are subject to change without notice. Be
sure to check the terms of the ATEZR warranty prior to your purchase.
Scan the QG code to nd the installation tutorial video.
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