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At Audi, we believe our customers can expect
excellent service each and every time they
make contact with us. To ensure that this
happens, we have agreed a set of service
standards with our Audi Centre network that
governs the way they do business with you.
These standards apply to both Sales and
Aftersales, and we actively monitor our
Centres to ensure that you receive the
highest level of customer service.
These service standards will ensure
a consistent, stress-free experience
whenever you are in contact with anyone
representing the Audi brand.
Every Audi Centre will be open during the
following hours:
Sales: 9am-6pm Monday to Friday
9am-5pm Saturday
Service: 8am-6pm Monday to Friday
8.30am-1pm Saturday
Sunday opening at local discretion.
Test drives
Whilst we cannot always have the desired
demonstrator car ready immediately, we will
confirm arrangements for a test drive within
two working days (subject to status).
New Car delivery
Once we have confirmed a delivery date with
you, we will keep you informed of progress.
In the unlikely event of a delay, we will
provide you with a courtesy car to minimise
inconvenience and keep you mobile.
Delivery to any location within the UK
To maximise your Audi experience right from
the first day of ownership, we will deliver
your car to your preferred location – whether
that’s home or your place of work (subject to
reasonable notice).
Attention to every detail
Your ownership experience starts with half
a tank of fuel.
Quotation response
We are committed to answering any
quotation request within 1 working day.
Training
We run a continuous training development
programme for all our staff so that we
consistently deliver a high-quality,
professional service.
Formal complaints procedure
We have a complaints procedure designed to
ensure any negative issue you raise with us
is dealt with properly.
Courtesy cars
When your car is off the road, perhaps due to
a scheduled service or MOT, we will offer you
an Audi Courtesy Vehicle until yours is ready.
We’ll even collect from and deliver to your
chosen location, keeping hassle to an
absolute minimum.
Service bookings
If you do not require a courtesy car, we will
service your Audi within a maximum of 5
working days. If you do choose to take a
courtesy car, we will promise to service your
vehicle within a maximum of 10 working days.
Cleaning
When your car comes to our workshop, we
will wash and vacuum it at no extra cost.
No hidden charges
You will be consulted before we carry out
any necessary work on your vehicle, and
anything charged for will be itemised on
your bill. No extra work will be undertaken
without your permission.
A personal service
All work will be done by a named Audi
Technician, to whom you can personally
direct questions or requests should you
need to.
Environmental commitment
We promise to dispose of all
non-biodegradable materials from
your vehicle in a responsible manner.
Service by Design
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