Autoscript HC-IP - Troubleshooting

12
Troubleshooting
Fault Check
The HC-IP is not
powering up
Check that the power over Ethernet source has a suitable power injector
Check that the cable from the PoE source is rmly locked into the PoE
input on the HC-IP
Check that a quality Cat5 or Cat6 cable has been used to connect to the
PoE injector
The HC-IP is powered
up, but not controlling
the prompted text
Check that any connections to controllers are correct and secured
Conrm that the HC-IP is enabled in the Devices window
Check that a quality Cat5 or Cat6 cable has been used to connect the
controller to the PoE injector
The HC-IP has locked
and is not responsive
Power cycle the HC-IP by removing the PoE Injector connection
The HC-IP is not
discovered on a local
IP network
Check that the HC-IP and the software application are not separated by an
IP gateway
Check that the device is not already connected to another di󰀨erent network
If added to the system manually check the correct details are entered in
the Manually Add Device elds
The HC-IP IP address
is not congurable
correctly from the
application
Check that the correct IP address has been added for the HC-IP. (i.e. has
this IP address been used for a di󰀨erent device)