Avaya AWH-55 User Manual (English)

Questions and Answers:

S
Steve HarrisJul 25, 2025
Why can't callers hear me on my Avaya Headsets?
- T
  Tiffany WebsterJul 26, 2025
  If callers cannot hear you when using Avaya Headsets, there are several possible solutions: * Ensure all cords and jacks are correctly connected. * Verify the base has power (the power indicator is red) and the headset battery is fully charged. * Try different telephone configuration dial settings on the base unit, ensuring the selected number aligns with the horizontal position indicator. * Make sure you are in headset mode by pressing the talk button. The talk indicator light on the base should be green. * Adjust the listen volume master setting on the base. * Increase the speak volume fine-tune on the base unit. If the volume remains too low, increase the talk volume master setting on the bottom of the base unit. * Also, check that the mute function is off.
B
Brandon Turner IVJul 31, 2025
Why do I hear beeps in my Avaya AWH-55?
- T
  tiffanycochranJul 31, 2025
  There are several reasons why you might hear beeps in your Avaya headset: * **Low battery:** Recharge the battery by placing it in the base charge cradle for one to three hours until the charge light stays lit or stops blinking. * **Out of range:** Move closer to the base. * **Mute is on:** Press the mute control dial once to turn mute off. * **Incoming call (with lifter):** If an optional lifter is connected, three repetitive beeps indicate an incoming call. Press the talk button on the headset to answer.
D
deanna45Aug 5, 2025
What to do if I receive distorted sounds on Avaya Headsets?
- L
  Lance BrownAug 5, 2025
  If you're experiencing distorted sounds with your Avaya Headsets, try the following: * Move the base unit further away from the telephone or computer. * If your telephone has a receive volume control, lower the telephone volume until the distortion disappears. * Lower the listen volume control on the headset. * Lower the listen volume master setting on the back of the base.
S
sandrawrightAug 9, 2025
How to fix static on Avaya Headsets?
- C
  Christopher ReedAug 9, 2025
  If you are experiencing static that prevents communication with your Avaya Headsets, you may try the following: * Lower the speak volume fine-tune on the base unit. * If the volume is still too high, lower the speak volume master setting. * Disable the IntelliStand function by moving the IntelliStand switch to the 'off' position. * Try to re-establish a link by pressing the headset talk button.
C
Carl LopezAug 14, 2025
What to do if people hear a buzz in the background on Avaya Headsets?
- C
  Catherine BarnettAug 14, 2025
  If people you are talking to hear a buzz in the background when you use Avaya Headsets, it might be due to a few reasons: * Your phone may be sensitive to 900MHz. Try moving the base further away from your phone. * If the AC adapter is plugged into a power strip, try plugging it directly into the wall.
O
Olivia ThomasAug 19, 2025
How to resubscribe Avaya Headsets?
- R
  Rebecca SosaAug 19, 2025
  To resubscribe your Avaya headset and base unit: return the headset to the headset pack, press and hold both the talk volume fine-tune buttons on the base unit for at least 5 seconds until the power indicator flashes red, and then press and hold the headset mute control button for at least 5 seconds until the talk indicator light on the headset illuminates green.

Avaya AWH-55 Specifications

General

Brand	Avaya
Model	AWH-55
Category	Headsets
Language	English

Summary

Important Safety Information

General Safety Precautions

Details general safety precautions, product warnings, and power requirements.

Critical Usage Warnings

Highlights critical warnings regarding water proximity, heat sources, and cord damage.

Battery Handling Safety

Outlines safety instructions for handling and disposing of the battery pack.

Product Components and Options

Base Unit Components

Identifies and describes the front, back, and underside views of the base unit.

Headset Components and Wearing Styles

Identifies headset parts and illustrates various wearing styles.

AWH55+ Setup 1

Setup for Specific Avaya Phones

Details the setup for AWH55+ with specific Avaya telephone models (2420, 4610SW, etc.).

AWH55+ Setup 2

Setup for Other Avaya Phones

Details the setup for AWH55+ with specific Avaya telephone models (2410, 4630, etc.).

AWH55+ Setup 3

Setup for Avaya 8400 Series Phones

Details the setup for AWH55+ with specific Avaya telephone models (8403, 8405, etc.).

AWH55+ Setup 4

Setup for Avaya 9600 Series Phones

Details the setup for AWH55+ with the Avaya 9600 Series telephones.

Setup and Maintenance

Setup for Other Phones and Positioning

Details setup for other Avaya phones and base unit positioning guidelines.

Headset Charging Procedure

Guides on how to dock the headset for charging.

Headset Usage and Compatibility

Wearing Styles and Test Calls

Illustrates wearing styles and instructions for performing a test call.

Telephone Compatibility Configuration

Explains the importance of the configuration dial and how to set it for various phones.

Audio and Call Control

Volume and Mute Adjustments

Guides on adjusting listen/speak volume and using the mute function.

Headset Operation

IntelliStand Feature Control

Explains how to enable or disable the IntelliStand feature using the switch.

Managing Call Handling Modes

Describes using headset/handset modes and handling calls.

System Features and Warnings

Operational Range and Battery Alerts

Describes system warnings for exceeding operating range and low battery status.

Headset Maintenance

Charging and Battery Replacement

Guides on how to recharge the headset and replace its battery.

Troubleshooting

Cannot Hear Caller or Dial Tone

Suggestions for resolving issues where the user cannot hear the caller or dial tone.

Callers Cannot Hear User

Suggestions for resolving issues where callers cannot hear the user.

Distorted Sound Reception

Suggestions for resolving distorted audio reception.

Background Buzzing Issues

Suggestions for resolving background buzzing issues.

Understanding Headset Beeps

Explains the meaning of different beeps and how to resolve them.

Continued Troubleshooting

Echo, Sidetone, and Battery Performance

Solutions for echo, sidetone, and significantly reduced battery talk time.

Headset Fit and Call Stability

Tips for improving headset comfort and troubleshooting sudden call drops/static.

System Management and Parts

Reset, Maintenance, and Accessories

Covers system reset, cleaning procedures, and lists optional accessories.

Optional Accessories & Replacement Parts

Additional Accessories and Parts

Lists further optional accessories and replacement parts for the system.

Regulatory Information

FCC Compliance and RF Exposure

Details FCC Parts 15 & 68 compliance and RF exposure information.

Industry Canada Notice

Industry Canada Technical Specifications

Information regarding Industry Canada technical specifications and registration.

Avaya Unified Communication Center Access

Connecting to Avaya UCC

Instructions on how to connect the headset system to the Avaya Unified Communication Center.

Related product manuals

Avaya Ultra Ultra

2 pages

Avaya Starset