Installing Avaya CMS Connectors March 2017 8
Chapter 2: Avaya CMS Connectors
Installation
Overview
This document describes the software interface packages (connectors) for the Avaya Call
Management System (CMS) that are offered by Avaya Professional Services (APS). These
interface packages provide near real time and historical data feeds from CMS to external Avaya
and third-party applications.
Downloading the CMS Connectors
Registering for PLDS
Before downloading software from the Avaya Product Licensing and Delivery System (PLDS)
website, you must first register your organization on the PLDS website. You need to use the
credentials provided by the Avaya support team to register your organization.
Procedure
1. Go to the Avaya Product Licensing and Delivery System (PLDS) website at
https://plds.avaya.com.
The PLDS website redirects you to the Avaya single sign-on (SSO) webpage.
2. Log in to SSO with your SSO ID and password.
3. On the PLDS registration page, register as:
An Avaya partner: Enter the Partner Link ID. To know your Partner Link ID, send an
email to prmadmin@avaya.com.
A customer: Enter one of the following:
o Company Sold-To
o Ship-To number
o License authorization code (LAC)
4. Click Submit.
Avaya sends the PLDS access confirmation within one business day.
Downloading the software from PLDS
For downloading the installer of the CMS Connector application, you need to visit the Avaya
PLDS website.
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