AX MECOOL DELUXE KM9PRO

Questions and Answers

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Mallory MorrisonAug 5, 2025
Why is the voice function not working on my AX MECOOL DELUXE KM9PRO Media Player?
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  Steven WallaceAug 5, 2025
  If you're having trouble with the voice function on your AX Media Player, first ensure that the remote control is connected in the settings under 'Remote controls & accessories'. If that doesn't work, try replacing the batteries in the remote control. Also, verify that you are connected to the internet by testing with a YouTube video.
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Steve DonaldsonAug 10, 2025
What to do if the AX MECOOL DELUXE KM9PRO remote is not responding?
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  Christina BlairAug 10, 2025
  If your AX Media Player remote isn't responding consistently, try these steps: Replace the batteries in the remote control. Ensure that you are within 6 meters of the device. Check that the remote control is connected in the settings under 'Remote controls & accessories'.
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Allison SanchezAug 15, 2025
How to fix sound issues on AX MECOOL DELUXE KM9PRO Media Player but picture is OK?
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  Holly RobertsonAug 15, 2025
  If your AX Media Player shows a picture but has no sound, ensure the mute button is not active and increase the volume. Verify that the video formats are supported by the device. Also, check the cable connection to your TV set.
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Julie GonzalezAug 20, 2025
Why won't my AX Media Player connect to WiFi?
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  David MartinAug 20, 2025
  If your AX Media Player isn't connecting to WiFi, first ensure that you have activated WLAN in the settings under 'Networks & Internet'. Then, restart the device. If you're using a LAN cable, the WLAN connection will automatically disconnect. You can also try connecting to another network, like a mobile hotspot, for testing purposes.
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Thomas MooreAug 25, 2025
How to troubleshoot no TV signal on AX MECOOL DELUXE KM9PRO?
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  William AlexanderAug 25, 2025
  If your AX Media Player isn't displaying a TV signal, check the following: Make sure the LED lights up blue after switching on the device; if it's red, press the power button. Ensure the cable connection to the TV is correct. Confirm you've selected the correct TV input source on your TV.
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Nicholas SmithAug 30, 2025
Why can't I install an APK file on my AX Media Player?
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  sjohnsonAug 30, 2025
  To resolve issues with installing or recognizing an APK file on your AX Media Player, ensure it's an original file from the Google Play Store, as third-party files are not supported. Keep in mind that this product uses a Google ATV system and does not support mobile versions of an APK.

Summary

Settings

Network & Internet

Manage network connections, proxy, and IP settings.

Accounts & Sign-In

Manage Google account access and sign-in options.

Apps

Manage installed applications on the device.

Device Preferences

Configure date, time, language, sound, and storage settings.

Remotes & Accessories

Manage connected devices like keyboards and mice.

Advance Settings

Configure display, HDMI CEC, audio, and picture settings.

Voice Commands

Update Firmware; Software

Instructions for downloading and installing system updates.

The MECOOL AX KM9PRO DELUXE is an Android TV box designed for media playback and smart TV functionalities. It runs on Android TV 10.0 and supports 4K HDR Ultra HD content, offering a high-quality viewing experience. The device integrates several Google services and popular streaming platforms, making it a comprehensive entertainment hub.

Function Description:

The MECOOL AX KM9PRO DELUXE serves as a smart media player that connects to your TV, transforming it into an Android TV. It allows users to stream content from various services, play games, and access a wide range of applications available on the Google Play Store. Key functionalities include:

Media Playback: Supports 4K HDR Ultra HD video playback, ensuring crisp and vibrant visuals.
Smart TV Features: Runs on Android TV 10.0, providing a user-friendly interface and access to a vast ecosystem of apps.
Voice Control: Equipped with Google Assistant, allowing users to control the device and search for content using voice commands via the included voice remote.
Casting: Features Chromecast built-in, enabling users to cast content from their mobile devices to the TV.
Pre-installed Apps: Comes with popular applications like YouTube and Prime Video, offering immediate access to a wide array of movies, TV shows, and videos.
Connectivity: Offers various connectivity options including HDMI for TV connection, Ethernet for wired network, Wi-Fi for wireless network, USB 2.0 and USB 3.0 ports for external storage and peripherals, and a TF card slot for memory expansion.

Important Technical Specifications:

Operating System: Android TV 10.0
Video Output: Supports 4K HDR Ultra HD
Connectivity:
- HDMI output
- Ethernet (LAN) port
- Wi-Fi (wireless network)
- USB 2.0 ports
- USB 3.0 port
- TF card slot
- AV output
- DC IN (power input)
Control: Voice remote with Google Assistant integration
Included Accessories: AX MECOOL KM9PRO device, user manual, voice remote, HDMI cable, power supply.

Usage Features:

The device is designed for ease of use, from initial setup to daily operation.

First Installation:
- Remote Pairing: The first step involves pairing the voice remote by simultaneously pressing and holding the "Volume -" button and the "OK" button until the LED indicator on the remote flashes.
- Language Setting: After successful pairing, users are guided to select their preferred language.
- Android Phone Setup (Optional): The device offers a quick setup option using an Android phone. Users can open the Google app on their phone, say "OK Google, set up my device," and select "KM9PRO" from the list.
- Internet Connection: Users can connect to the internet via an Ethernet cable or Wi-Fi. For Wi-Fi, the device scans for available networks, and users can select their network and enter the password using the remote's navigation buttons.
- Google Account Login: To fully utilize the device's features, users must log in with their Google account. This can be done via a phone/computer or directly using the remote control. The process involves entering the Google email/phone number and password using the remote's navigation buttons.
- Google Services Configuration: Users will be prompted to configure various Google services, including location access, Android improvement suggestions, Google voice control assistant, personal results, and Google Assistant settings.
- App Installation: Users can choose to install additional apps from the Google Play Store during the setup process.
Voice Commands: The voice remote allows for hands-free control. By holding down the voice control button, users can issue commands or ask questions, such as "How is the weather tomorrow in London?", "Open YouTube," or "Start Prime Video."
Settings Menu: Accessing settings is done by navigating to the cogwheel icon in the top right corner of the start menu. Here, users can manage network and internet settings, accounts, apps, device preferences (date, time, language, sound, storage), remotes and accessories (keyboard, mouse), and advanced settings (display, HDMI CEC, audio, picture).
External Devices: The USB ports (2.0 and 3.0) allow for connecting external hard drives for media playback, as well as input devices like a mouse or keyboard. A memory card can be inserted into the TF input for additional storage.

Maintenance Features:

Firmware/Software Updates: The device supports firmware and software updates to ensure optimal performance and access to the latest features.
- To update, navigate to "Settings" > "Device Preferences" > "About" > "UPDATE" > "OTA Update."
- Important Warning: Users are advised NEVER to turn off the device during an update. Also, only official software should be downloaded; third-party software is not supported. For manual installation or issues, contact the manufacturer or seller.
Troubleshooting: The manual provides a troubleshooting guide for common issues:
- No TV signal: Check LED indicator (blue for on, red for off), cable connection to TV, and correct TV input source.
- No WiFi connections: Ensure WLAN is activated, restart the device, check if LAN cable is connected (which disconnects WLAN), or try another network/hotspot.
- Unable to use voice function: Verify remote control connection in settings, replace remote batteries if needed, ensure internet connection, and test with a YouTube video.
- Remote not responding: Replace remote batteries, ensure maximum distance (6m) is not exceeded, and check remote connection in settings.
- Product not booting: Contact seller or manufacturer.
- Picture OK, but no sound: Check if mute is active, adjust volume, verify video format support, and check TV cable connection.
- APK file not installed/recognized: Ensure it's an original file from Google Play Store; third-party files are not supported. The device is a Google ATV system and does not support mobile versions of APKs.
Repair and Warranty: Users are explicitly warned against attempting to repair the device themselves, as this voids the guarantee/warranty and poses a risk of electric shock. For technical defects, contact the manufacturer or seller.
FCC Warning: The device complies with FCC rules, emphasizing the importance of proper installation and operation to avoid harmful interference. It also specifies a minimum distance of 20 cm between the radiator and the user's body for radiation exposure compliance.