payment acceptance
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0844 - For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at August 2013). The price on
non-BT phone lines may be dierent. Calls may be monitored and/or recorded.
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01604/01273 - Call charges will apply. Please check with your service provider.
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0845 - For BT business customers, calls will cost no more than 4.5p per minute, minimum call charge 6p (current at August 2013). The price on
non-BT phone lines may be dierent. Calls may be monitored and/or recorded.
Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation
Authority (Financial Services Register Number: 122702) and subscribes to the Lending Code which is monitored and enforced by the Lending Standards
Board. Registered in England No: 1026167. Registered Oce: 1 Churchill Place, London E14 5HP.
BCD114569FCTB05. Created 08/13. 33269BD.
Problems with installation of Mobile
Terminal display prompt
Installation Failed
Restart Install?
Enter = YES Clear = NO
Key in Function Code and
then press ENTER
Possible causes What to do
Please ensure the correct Merchant Number has been
entered. Then press the green ENTER button to select
“Yes” and restart the installation process. After three
attempts the terminal will prompt you to contact the
Helpdesk. Do not select “No” as this will ask for a
function code – this should only be used under
direction of the Helpdesk.
There has been a problem with
the installation of your terminal.
Common prompts and troubleshooting
Terminal display prompt
Call Auth Centre
Possible causes/action
Assistance required.
What to do
Call Helpdesk
Faulty Card
Not Authorised
Referral B
Assistance required.
The card is not inserted into the
PIN pad or has been swiped
incorrectly.
The card issuer has declined to
authorise the transaction.
Assistance required.
Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal.
Please contact your Helpdesk on the number displayed
by the terminal.
Insert or swipe the card again. If the problem persists
press the green ENTER button and key the card details
(please refer to the relevant section of the user guide).
Ask the customer to pay by some other means and
press the yellow CLEAR button.
Call the Authorisation Centre on the number displayed
by the terminal. When your call is answered please
quote Referral B.
Process the card as a Chip and PIN transaction.
Switch the terminal o and on again
and press the
yellow CLEAR button, allowing 2 minutes for the signal
to establish itself. Then try again.
Unable To Connect
Possible loss of GPRS signal
Routine Check. Insert Or Swipe
(as seen on the terminal display)
Occasionally the card will require an
additional routine security check.
Useful numbers:
Authorisation: 0844 822 2000
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Chargebacks: 01604 614012
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American Express: 01273 675533
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Diners: 0845 850 0195
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Mobile
Quick set-up guide and fast facts guide
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