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Bartesian Customer Care 1.833.501.6889
Troubleshooting
TROUBLESHOOTING
Cocktail Machine does not have power.
• Ensure unit is plugged into a working outlet.
• Ensure Removable Power Cord is plugged into Power Cord Port on back of unit.
Cocktail Machine will not make drinks.
• Check to see if “ADD WATER“ is displayed on Control Panel. If so, add water to
Water Reservoir and press Next.
• Check that Cocktail Capsule is properly placed in Capsule Holder.
• Open Lid. Using a soft, dry cloth wipe off top of Cocktail Capsule and Barcode
Reader under Lid. Close and latch Lid. Check Display on Control Panel.
Spirit/water flows over the Capsule.
• Ensure Removable Capsule Seal is in place on upper needle. Close Lid and
make sure Lid is latched and locked in place.
Cocktail Machine will not pump alcohol.
• Check if Spirit Bottle is placed in correct Spirit Bottle Port.
• Clean Spirit Bottle Lids.
• Follow “Important Instructions Before First Use.“
• Clean Duck-Bill Valve. Follow Steps 4 and 5 of “Cleaning Removable Parts.“
The Cocktail Machine does not respond or recognize when a Cocktail Capsule has
been inserted.
• Open Lid. Using a soft, dry cloth, wipe off the top of Cocktail Capsule and
Barcode Reader under Lid. Close and latch Lid. Check Display on Control Panel.
• Ensure that Lid is properly latched.
Lid will not close with Cocktail Capsule installed.
• Make sure you are pushing down on Handle when closing Lid.
• Open Lid, reposition Cocktail Capsule, and try again. Ensure that Cocktail
Capsule is installed correctly. See “How to Make Cocktails“.
Cocktail tastes different.
• Ensure that correct Spirit Bottle is in correct Spirit Bottle Port.
• Use filtered or bottled water in Water Reservoir.
Spirit Bottle Leaks.
• Ensure Lid Seal Gasket is correctly in place with “rib“ facing out.
• Ensure Spirit Bottle Lid is properly seated on Spirit Bottle.
• Ensure Duck-Bill Valve is fully pushed onto Spirit Bottle Lid.
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