Bauhn HE170313 - Troubleshooting

8
AFTER SALES SUPPORT
800-372-5715
USA
customercare@balcolifestyle.com
Bluetooth
®
Headphones
.
Troubleshooting
Problem Solution
Poor sound quality •Move the device closer to the
headphones, and away from any
interference.
•Try pairing to another mobile device.
Headphones do not connect to mobile
device
•Ensure that you are within range of the
headphones.
•OnyourdeviceturnoBluetoothand
turn it on again. Then try pairing the
device again.
•Try pairing to another mobile device.
I can’t hear anything when I dial someone/
someone dials me
•Turn up the volume on the headphones
using the control pad.
•Turn up the volume on the paired device.
•Ensure you have not muted the phone.
Headphones do not turn on •Charge your device for 1 hour using the
includedMicroUSBchargingcable.
•Make sure the power switch has been
turned on.
HavingtroublepairingtheBluetooth
headphones to my laptop/PC
•Ensureyourlaptop/PChasBluetooth
capabilities.
•Refer to your laptop/PC manual for
pairing instructions.
No sound •Make sure the headphones are on and
battery is charged.
•Ensure that the volume is turned up on
the headphones and your mobile device
(or music app).
•Try pairing to another device.
•TryusingadierentmusicApp.
No sound when connected via audio cable •Make sure the connected device is on
and playing.
•Make sure the 3.5mm plug is fully
inserted into the headphones connector,
and fully inserted into the source.
•Ensure that the volume is turned up on
your mobile device (or music app).