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Be Cool BC9KL2201SSA+ - Troubleshooting Common Issues; Appliance Configuration Failure Analysis; Mobile Device Control Failure; Mobile Device Discovery Failure

Be Cool BC9KL2201SSA+
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40
Trouble Shooting
Description
Analysis of cause
Appliance can't be
configured
successfully
Please enable the permissions of Storage / Location /
Camera / Wi-Fi / Bluetooth for this APP when
installing. Otherwise it will have some problems when
operating.
Check the mobile connected WLAN router SSID and
password is correct;
Check whether there are additional settings of WLAN
router as shown below.
Firewall by router itself or by PC
MAC address filtering
Hidden SSID
DHCP server
Reboot WLAN router, mobile device and appliance
(WLAN module) and connect appliance by CF or AP
mode again. Before rebooting, check nobody has
already connected to same appliance.
Mobile can't
control appliance
When appliance (WLAN module) is rebooted and app
displays device remove, ignoring this confirmation will
lead to mobile device losing control permission of the
appliance. You will need to connect the appliance by
CF or AP mode again.
In case of power failure, mobile device will lose control
permission of appliance for 3 minutes after power
failure. (Notification will now show up on the mobile
device.)
If you cannot control the app (appliance) even after
power restored, you will need to connect the appliance
by CF or AP mode again.
Mobile can't find
appliance
App display appliance Device offline. Please check the
following conditions.
The appliance has been reconfigured.
Appliance out of power.
Router out of power.
Appliance can't connect to router.
Appliance can't connect to network through the router.
Mobile device can't connect to network.
After adding the device, it disappears in device list .
Hold and slide down to refresh the device list. If it has
no change, shut down the app and start again.

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