11 - EN
6 Solution suggestions for problems
Problem Cause Explanation / Suggestion
Program cannot
be started or
selected.
Machine may have
switched to self protection
mode due to an infrastruc-
ture problem (such as line
voltage, water pressure,
etc.).
Reset your machine by pressing “Start/Pause/
Cancel” button for 3 seconds. (see, Canceling
a Program)
There is water
coming from
the bottom of
the machine.
There might be problems
with hoses or the pump
lter.
Be sure the seals of the water inlet hoses are
securely tted.
Tightly attach the drain hose to the tap.
Make sure that the pump lter is completely
closed.
Machine
stopped shortly
after the pro-
gram started.
Machine can stop tempo-
rarily due to low voltage.
It will resume operating when the voltage is
back to the normal level.
It continuously
spins.
Remaining time
does not count
down.
There may be an imbalance
of laundry in the machine.
The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should be
rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent
any damage to the machine and to its environ-
ment.
It continuously
washes.
Remaining time
does not count
down.
In the case of a paused
countdown while taking in
water:
Timer will not countdown
until the machine is lled
with the correct amount of
water.
The machine will wait until there is a sufcient
amount of water to avoid poor washing results
due to lack of water. Then the timer will start to
count down.
In the case of a paused
countdown at the heating
step:
Time will not count down
until the selected tem-
perature for the program is
reached
In the case of a paused
countdown at the spinning
step:
There may be an imbalance
of laundry in the machine.
The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should be
rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent
any damage to the machine and to its environ-
ment.