1. Orders placed before 27th March of 2023 (Including the day), Theta /
Theta Max enjoys the lifetime warranty
2. Orders placed after 27th March of 2023, Theta / Theta Max enjoys
the six-year warranty.
Kickstarter Purchase
Warranty Period
Warranty Policy
Warranty Service
Please contact us at support@benro.com for product malfunctions.
Or directly chat with us on www.benro.com.
Orders placed on www.benro.com, Theta / Theta Max enjoys the three-
year warranty.
Benro Ofcial Purchase
1. Damage caused by articial crash and burn accidents
2. Damage caused by unauthorized disassembly, modication, or
abuse
3. Damage caused by improper installation and operations
4. Damage caused by private repairing or disassembly not performed
by an ofcial authorized repair center.
5. Use the tripod without following the operation instructions
6. Damage caused by operating in harsh environments, including
high winds, rainy days, sandstorm, etc
7. Damage caused by forced use in the case of aging or damage to
components
8. Damage caused by the reliability and compatibility issues while
using components from non-Benro certied third-party.
9. Product labels, serial numbers, etc. show signs of tampering or
alteration.
Non-warranty Regulations
1. Normal usage during the warranty, non-human performance failure
of the tripod.
2. Not disassemble, modify, retrot without ofcial guides &
instructions, or other human performance failure.
3. Provide the valid purchase proof, receipt and order number.
Warranty Regulations
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