Warranty information
Biktrix Enterprises offers a Limited Warranty to the original owner of its products. This
Limited Warranty covers the Warranty Period. During the Warranty Period, Biktrix
Enterprises Inc. will repair or replace, at no charge, products or parts of a product that proves
defective because of improper material or workmanship, under normal use and maintenance.
Processing warranty issues may take up to 20 business days to process. The customer is required
to email support@biktrix.com or call 1-866-biktrix (1-866-245-8749) for technical support. Any
other means of contacting us like personal voicemails of employees, personal emails, Facebook
or other social media, is not monitored regularly and not considered toward warranty.
Biktrix Enterprises will either repair the defective product at no charge, provide a new product,
or refurbish replacement parts. Some repairs will be serviced locally to the user and the customer
will be reimbursed their local bike shop fees.
Warranty Period varies per product and is initiated by the delivery of the product. This Limited
Warranty does not cover any problems caused by conditions, malfunctions or damage not
resulting from defect(s) in material or workmanship. To obtain warranty service, you must
contact support@biktrix.com to determine the problem and the most appropriate solution.
Warranty is void if modifications are made to the bicycle, this includes, but not limited to modifying gear ratios,
changing motor settings beyond manufacturer limits, etc.
Parts and features not mentioned in the specs/ advertisements are not covered under warranty.
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