TROUBLESHOOTING
Every Bixpy Motor and Power Pack and accessories have been checked for defects multiple times and
operated individually for quality control and defect-free operation. However, if you experience a problem or
encounter a built-in safety feature that results in your motor or batteries not operating as expected the table
below offers some simple troubleshooting hints. If you experience other issues always feel free to reach out
to us for support: www.bixpy.com/support
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Motor connected but does not
respond
Check that your connectors are mated well and dry. Water in the connectors can cause
the motor to seize. Make sure your remote control has a fresh battery and working. Try
to run the motor using the “Emergency 4 Click”. Click here:
www.bixpy.com/4taps
Motor seems to be seized and makes
rough sounds
If you have not mated your connectors well water will short your signal wires and the
motor will act in a convulsive manner. At times it may seem as though the propeller
has seized but once power is disconnected you should be able to spin the propeller
with your fingers. In case water ingress into the connectors remove the connector use
compressed air and alcohol to rinse and dry the connectors re-mate the connectors
and try to run the motor again.
My motor will not stop running This is likely due to water intake into the motor or your battery or a possible hard blow
to the battery pack that has caused circuitry damage to the battery pack. Disconnect
your battery from your motor, stop using your product and contact Bixpy at:
support@bixpy.com as soon as possible.
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