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General| Supported Platforms | Windows Server |
|---|---|
| Email Synchronization | Push email, calendar, contacts, tasks |
| Database Support | Microsoft SQL Server |
| Security Features | Encryption |
| User Management | Active Directory Integration |
| Mobile Device Management | Remote wipe, password enforcement, application control |
| Supported Exchange Versions | Exchange 2003, 2007, 2010 |
| Supported BlackBerry Devices | BlackBerry Smartphones |
| Server Requirements | Microsoft SQL Server |
| Features | Secure email, PIM synchronization, device management |
Describes the in-place upgrade process for BlackBerry Enterprise Server by replacing the existing software version.
Explains the cutover upgrade process, installing BES on a new computer and migrating user accounts and server info.
Details the phased upgrade process, allowing gradual creation of new BES instances and user account migration.
Instructions to verify the current BlackBerry Enterprise Server version before starting the upgrade process.
Details the operating system, messaging server, and system tools required for BlackBerry Enterprise Server.
Specifies the system requirements for installing BlackBerry Attachment Service on a separate computer.
Outlines the system requirements for installing BlackBerry Manager on a computer separate from BES.
Lists system requirements for installing BlackBerry MDS Connection Service on a separate computer.
Details system requirements for installing BlackBerry MDS Integration Service on a separate computer.
Specifies system requirements for installing BlackBerry Router on a computer separate from BES.
Covers system requirements for virtual environments and specific features like Windows Messenger.
Lists environments and configurations that are not supported for BlackBerry Enterprise Server.
Task to maintain a record of registry entries for the BlackBerry Enterprise Server.
Procedure to back up existing logs for troubleshooting the upgrade process.
Steps to back up the BlackBerry Configuration Database for restore if the upgrade fails.
Uses HandheldCleanup tool to locate and update outdated BlackBerry device assignments.
Lists and describes parameters for the HandheldCleanup tool.
Instructions to back up the BlackBerry Enterprise Server registry entries.
Procedure to back up existing log files for troubleshooting.
Explains how the setup application handles multiple BES instances during upgrade.
Steps to identify the primary BES instance using the Registry Editor.
Guidance on adding BES instances to the management console for successful database upgrade.
Describes actions for consolidating BES instances with different SRP addresses.
How to test user data transfer using the BESMigration tool in preview mode.
Task to create a preview database to ensure successful BlackBerry Configuration Database upgrade.
Tests user information transfer to a preview database to estimate migration time.
Moves configuration information from Exchange extensions to the BES Management console for version 2.1 SP5.
Uses HandheldCleanup tool to locate and update outdated BlackBerry device assignments.
Lists and describes parameters for the HandheldCleanup tool.
Instructions to back up the BlackBerry Enterprise Server registry entries.
Procedure to back up existing log files for troubleshooting.
Ensures BlackBerry devices can synchronize data over the wireless network after upgrade.
Addresses known Microsoft Exchange issues and hotfixes required for wireless calendar synchronization.
Details required Microsoft Windows account permissions for connecting to the BlackBerry Configuration Database.
Explains that no extra permissions are needed for MSDE 2000 when using Windows authentication.
Specifies system administrator or role assignments for Windows accounts connecting to SQL Server.
Sets up authentication for the MDS Integration Service database using the same method as the Configuration Database.
Step-by-step instructions for performing an in-place upgrade of the BlackBerry Enterprise Server.
Configures service book throttling to improve BES startup performance after an upgrade.
Lists essential prerequisites before upgrading BlackBerry Enterprise Server software.
Guide for installing BES Version 4.1 SP5 on a new computer, without upgrading the existing database.
Procedure to move user accounts to the newly installed BlackBerry Enterprise Server.
Lists and describes parameters for the BESMigration tool used for user data transfer.
Steps to disable old BES instances to avoid conflicts with the BlackBerry Infrastructure.
Configures service book throttling to improve BES startup performance after an upgrade.
Instructions for starting BES services on the new server after installation.
Guidance on rolling back user accounts to BES Version 3.6 if the upgrade is unsuccessful.
Guidance on managing a BES environment with mixed software versions.
Steps to upgrade BES Version 4.0 SP3 instances in phases.
Process for upgrading BES Version 4.0 and earlier versions in phases.
Phased upgrade of BES 4.0+ instances creating a new BlackBerry Configuration Database.
Phased upgrade of BES 4.0+ instances upgrading the existing BlackBerry Configuration Database.
Provides a solution for when a third-party tool fails to install and causes the BlackBerry Enterprise Server setup to close.
Solution for the error message about detecting a previous version without a database.
Troubleshooting steps when BlackBerry Collaboration Service cannot connect to MS Office Live Communications Server.
Guidance on manually creating and changing the MAPI profile if the setup application doesn't prompt.
Solutions for resolving errors encountered during user migration.
Steps to troubleshoot errors encountered during BlackBerry Configuration Database upgrades.
Solution for setup prompting for .NET Framework 1.1 installation media.
Procedure to restore a BlackBerry Configuration Database copy using the CreateDB tool.
Allows users to upgrade BlackBerry Device Software on their own computers via a network drive.
Method to upgrade BlackBerry Device Software for users from a central computer.
Steps to configure a shared network drive for BlackBerry Device Software installation files.
Instructions for saving BlackBerry Device Software installation files to a network drive.
Ensures the application loader tool supports the new version of BlackBerry Device Software.
Methods for distributing BlackBerry Desktop Software or Device Manager installation files to users.
Instructions for sending the BlackBerry Device Manager installation file to user computers.
Instructions for sending the BlackBerry Desktop Software installation file to user computers.
Explains how BlackBerry Synchronization Service sends service books for wireless data sync.
Guide for creating email instructions for users to upgrade BlackBerry Device Software.
Verifies successful completion of BlackBerry Device Software upgrade.
Confirms successful upgrade of BlackBerry Device Software version 4.0 or later.
Confirms successful upgrade of BlackBerry Device Software version 3.6.
Steps to configure a shared network drive for BlackBerry Device Software installation files.
Instructions for saving BlackBerry Device Software installation files to a network drive.
Process for creating a software configuration to control device software upgrades.
Assigns a software configuration to a user for monitoring BlackBerry Device Software upgrades.
Procedure to upgrade BlackBerry Device Software for users from a central computer.
Confirms the successful completion of BlackBerry Device Software upgrades performed centrally.
Steps to configure a shared network drive for BlackBerry Device Software installation files.
Installs the application loader tool and BES software on a network drive for automated upgrades.
Instructions for saving BlackBerry Desktop Software installation files to a network drive.
Explains how BlackBerry Synchronization Service sends service books for wireless data sync.
Uses third-party tools to package and distribute BES and BDS installation files to users.
Verifies successful completion of BlackBerry Device Software upgrade.
Confirms successful upgrade of BlackBerry Device Software version 4.0 or later.
Confirms successful upgrade of BlackBerry Device Software version 3.6.
Addresses the issue where the upgrade process doesn't start after clicking the application loader link.
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