FAQ
Q
.
Device not connecting via Bluetooth
•
Check to see if the device is in pairing mode, after powering it on, only the left
earbud will flash red and blue for mono mode, if connecting in stereo mode
then the right earbud will also flash orange for every 2 seconds.
•
Check if the device is in the range of Bluetooth (usually 10m) and if there are
any obstructions in between.
•
Check to see if the device being connected to supports Bluetooth connections
•
Check if it is a passcode issue and if so enter 0000
•
Check to see if the device being connected to does not have any software
issues – Check to forget the device on Bluetooth, update the mobile software
Q. Charging case is not charging
•
Check to see if the wire connected to the case is not broken, use other wires and
also ensure that the charger being used is not of 9v or 12v as that will damage the
case, the 4 lights at the bottom of the case indicate the charge status and when
they are all illuminated, that means the case is fully charged.
Q. Earbuds are not charging
•
Check to see if the earpods have been put inside the case in the right orientation, A red light
on the earbud’s will indicate they are still being charged. This light will go off once the
earbud’s have been completely charged.
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