Q: The camera failed to connect to the computer and
failed to enter upload mode
A: 1 . Please check if the interface between the camera
and the computer is norma
2.Please check if the cable and the memory card are
normal and try a new SD card
3. It should be compatible issue, try to change another
computer to connecting
4 If the problem cannot be solved,please contact the
after-sales staff to solve!
Q: The WiFi function doesn't function well or
disconnect.
A: 1 . Make sure you have entered the correct WiFi
password and have turned off the Bluetooth / VPN
/ Mobile Data of the phone
2.Please confirm whether the camera has been connected
by the other phones. Delete the data from other phones
and reconnect it first.
3.Please change another mobile phone to have a try.
Q : The camera don't recognize the SD card
A: 1 .Please format the SD card on the PC side using a
card reader first
2.PIease change another compatible Classic 10 SD card,
please select the reliable brand, such as SAMSUNG/
Kingston/ SanDisk
3. If changing cards doesn't work, please check whether
the card slot is intact or not and contact the customer
service for more help
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