1) The warranty does not cover over-charging, or damages due to improperly
maintaining lithium-ion battery installed in unit. The warranty does not cover tires
and other parts, which are considered consumables, parts that break easily such
as glass or plastic or defects based on normal wear and tear. There is no warranty
obligation in the event of marginal differences compared to the target
appearance and workmanship provided these have a negligible effect on the
product’s fitness for use, in the event of damage caused by chemical or
electrochemical effects, by water or generally from abnormal conditions.
2) The warranty will be performed in such a way that we shall decide whether to
repair the defective parts or to replace them with working parts free of charge.
The manufacturer reserves the right to exchange the product for a replacement
product of equal value if the product sent in cannot be repaired within a
reasonable time or at a reasonable cost. Parts that have been replaced or
exchanged become our property.
3) The warranty claim does not apply if repairs or other work is carried out by
unauthorized persons or if our products are equipped with additional parts or
accessories that are not approved for our product.
4) Warranties that have been activated do not cause the warranty period to be
extended, nor do they trigger a new warranty period. The warranty period for
any replacement parts installed ends with the warranty period for the entire
product.
5) Any other further claims are excluded, especially those for replacement due to
damage caused to the outside of the product, provided there is no obligatory legal
liability.
We therefore accept no liability for accidental, indirect or other consequential damage of
any kind, which leads to usage restrictions, data loss, and loss of earnings or interruption to
business.
Furthermore, extra parts which are installed are not covered by the warranty, no right can
be derived from these extra installed parts.
8.3 Asserting a warranty claim:
1) To make use of the warranty service for hardware issues, you must contact our
Service Center by email. Please be sure to describe your complaint as clearly as
possible, enclose photo’s (if possible), the serial number, your proof of purchase,
point of sale as well as your address.
2) We will try to diagnose and solve your problem. If it is determined that a warranty
claim exists, you will be given an RMA number (Return Material Authorization) and
will be asked to send the product to the supplier.
IMPORTANT: We will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1) Make the product ready for transport, so that the product is well protected. Do not
To Next Page
Loading...
