7
Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio section, where you will
find plenty of cooking tips and tricks.
: Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
You can take remedial action yourself for some error
messages.
Troubleshooting
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Recess in
cooking com-
partment
Damp cloth:
Ensure that no water seeps through the turnta-
ble drive into the appliance interior.
Turntable and
turntable ring
Hot soapy water:
When putting the turntable back in place, make
sure it slots in correctly.
Area Cleaning agents
Door panels Glass cleaner:
Clean with a dish cloth. Do not use a glass
scraper.
Seal Hot soapy water:
Clean with a dish cloth, do not scour. Do not
use a metal or glass scraper for cleaning.
Area Cleaning agents
Error message Possible cause Remedy/Note
The appliance does not work The plug is not plugged into the mains. Plug the plug in
Power cut Check whether the kitchen light works.
Faulty circuit breaker Look in the fuse box to make sure that the
fuse for the appliance is OK.
Incorrect operation Switch off the circuit breaker in the fuse box.
Reconnect it after approx. 10 seconds.
The microwave does not work. The door was not fully closed. Check whether food remains or foreign
material is trapped in the door.
The time switch has not been set. Set the time switch.
The food takes longer than usual to
heat up
The microwave power setting was too low. Select a higher microwave power setting.
You have placed a larger amount of food
than normal in the appliance.
Double the amount = double the cooking
time.
The food was colder than usual. Stir or turn the food during cooking
The turntable is making a scratching
or grinding noise.
There is dirt or a foreign object in the area
around the turntable drive.
Clean the roller ring and recess in the cook-
ing compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault. If this fault occurs repeatedly, please call the
after-sales service.
E no.
FD no.
After-sales service O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
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