en Trouble shooting
8
3Trouble shooting
Trouble shooting
Malfunctions often have simple explanations. Please read
the following notes before calling the after-sales service:
4Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
E number and FD number
When calling us, please give the full product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
bearing these numbers can be found when you open the
appliance door.
To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales
service in the space below, should it be required.
Please note that a visit from an after-sales service
engineer is not free of charge, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained
service technicians who carry original spare parts for your
appliances.
Technical data
The crockery or food stays cold.
Check whether:
■
The appliance is switched on
■
There is a power cut
■
The drawer is completely closed
The crockery or food does not get warm enough.
It may be that:
■
The crockery or food has not been warmed for long enough
■
The drawer was open for a long time
The operating indicator light is flashing.
Check whether the drawer is completely closed.
The indicator light is flashing quickly when the warming
drawer is closed.
Call the after-sales service.
The operating indicator light does not light up.
The indicator light is defective. Consult the after-sales service.
The fuse in the fuse box blows.
Pull out the mains plug and consult the after-sales service.
E no. FD no.
After-sales service
O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
Power supply: 220-240 V
50/60 Hz
Total connected load: 810 W
VDE-inspected: yes
CE mark: yes
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