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Bosch SHEM63W55N Repair Manual

Bosch SHEM63W55N
126 pages
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Concerning this document................................................................5
1.1
Important information.......................................................................................5
1.1.1
Purpose..............................................................................................5
1.1.2
Target group.......................................................................................5
1.1.3
Other applicable documents ...................................................
.............5
1.2
Explanation of symbols ....................................................................................5
1.2.1
Danger levels......................................................................................5
1.2.2
Hazard symbols ..................................................................................5
1.2.3
Structure of the warnings.....................................................................6
1.2.4
General symbols..............................................
...................................6
Safety.........................................................................................................7
2.1
Qualification ....................................................................................................7
2.2
General safety instructions...............................................................................7
2.2.1
All domestic appliances .......................................................................7
2.3
Measures after each repair ............................
..................................................8
Design and function.............................................................................9
3.1
Operating and power modules..........................................................................9
3.1.1
Operating modules..............................................................................9
3.1.2
Power modules...................................................................................9
3.1.3
Adding PTC to power module pc boards...............................................9
3.2
Dispensers....................
................................................................................10
3.2.1
Dispenser operation ..........................................................................10
3.2.2
Rinse aid sensor ...............................................................................11
3.3
Heat pump ....................................................................................................12
3.3.1
Heat pump basics ...................................................
..........................12
3.3.2
Heat pump operation.........................................................................13
3.3.3
Heat pump heater terminal cover .......................................................13
3.4
Drain pump ...................................................................................................14
3.4.1
Drain pump basics ............................................................................14
3.4.2
Drain pump operation...................................................
.....................14
3.4.3
Solving installation issues..................................................................14
3.5
Door latches..................................................................................................16
3.5.1
General information...........................................................................16
3.5.2
Hall effect door sensor.......................................................................16
3.5.3
Unintentional operation.................................................
.....................16
3.6
Door springs ...................................................................................................17
3.6.1
Door spring operation .........................................................................17
3.6.2
Door spring changes for Push to Open / Auto Door Open .....................17
3.6.3
Using wrong toe panel screws.............................................................18
3.7
Water inlet - condensation system....................................................................19
3.7.1
Water inlet system ................................
..............................................19
3.7.2
Water valve........................................................................................19
3.7.3
Valve holder.......................................................................................20
3.7.4
Water valve installation issues.............................................................20
3.8
Sump ......................................................................................................
.......22
3.8.1
Sump basics ......................................................................................22
3.8.2
Suction cap ........................................................................................22
3.8.3
Drain pump cover ...............................................................................22
3.8.4
Drain check valve ...............................................................................22
3.8.5
Sump filters.........................................
...............................................23
3.9
Water switch...................................................................................................24
3.10
Safety systems ...............................................................................................25
3.10.1
Float ..................................................................................................25
3.10.2
Overflow channel.............................................
...................................25
3.10.3
Water inlet valve.................................................................................25
3.11
Aqua sensor ...................................................................................................26
3.12
Drain hose......................................................................................................27
3.13
Toe panels ...................................................................
..................................28
3.13.1
1-piece slotted toe panels ...................................................................28
3.13.2
1-piece toe panels with brackets..........................................................28
3.13.3
Using wrong toe panel screws.............................................................29
3.14
Base ..............................................................................................................30
3.15
Tub ..................................................
..............................................................31
3.16
Water spray system ........................................................................................32
3.17
Serial label location and information.................................................................33
3.17.1
Locating and using serial labels...........................................................33
3.17.2
Understanding the 18-digit factory serial # ...........................................33
3.17.3
Using rear labels when door labels are missing ....................................33
Fault Diagnosis ....................................................................................35
Error code / fault display / signal ......................................................................35
E:01 error code...............................................................................................35
Repair manual-Dishwasher
2020-04-24_58300000218396_ara_en_c Copyright by BSH Hausgeräte GmbH Page1of126

Table of Contents

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Bosch SHEM63W55N Specifications

General IconGeneral
Colorstainless steel
Load Capacity16 place settings
Number of Cycles5 (heavy, auto, normal, speed60® and rinse)
Number of Options4 (half load, sanitize, extra dry and delay)
Options/Settingssanitize, extra dry, 24h delay start, half load
Noise level44 dba
Control Typebuttons
Delay Startyes
Leak Protectionyes (24/7 aquastop®)
Water Softenerno
Wi-Fino
Annual Energy Consumption269
Annual Water Consumption623.5
Water Consumption Per Cycle2.9
Voltage120 volts
Frequency60 hz
Current12a
Weight and Dimensions IconWeight and Dimensions
Depth23 3/4 inch
Height33 7/8 inch
Width23 9/16 inch
Net Weight91 lbs

Summary

Concerning this document

Important Information

General information about the document and its purpose for repair.

Explanation of Symbols

Explains symbols used in the manual for warnings and general information.

Safety

Qualification

Specifies the required qualifications for performing repair work.

General Safety Instructions

Provides essential safety guidelines for all domestic appliance repairs.

Measures After Each Repair

Outlines steps to take after a repair is completed, functional or not.

Design and Function

Operating and Power Modules

Describes the function and components of operating and power modules.

Dispensers

Details the dishwasher's dispenser for detergent and rinse aid.

Heat Pump

Explains the basics, operation, and construction of the heat pump.

Drain Pump

Covers drain pump basics, operation, and troubleshooting installation issues.

Door Latches

Explains the door latch and Hall Effect sensor mechanism.

Door Springs

Details door spring operation, changes, and issues with wrong screws.

Water Inlet - Condensation System

Describes the water inlet system, valve, and common installation issues.

Sump

Explains sump basics, suction cap, drain pump cover, and drain check valve.

Water Switch

Details the water switch, its operation, and water distribution.

Safety Systems

Covers safety systems like float switch and overflow channel.

Aqua Sensor

Explains the aqua sensor's function in sensing water cleanliness.

Drain Hose

Describes the drain hose connection and routing.

Toe Panels

Details different types of toe panels and installation issues.

Base

Describes the plastic base assembly and its provisions.

Tub

Describes the material and construction of the tub.

Water Spray System

Explains the 3-level water spray system and its components.

Serial Label Location and Information

Guides on locating and understanding serial labels for service.

Fault Diagnosis

Error Code / Fault Display / Signal

Lists error codes, possible causes, and troubleshooting steps for faults.

Condensation / Humidity / Leakage

Addresses issues related to condensation, humidity, and leaks.

Malfunction

Covers general malfunctions like the dishwasher not running.

Dishwasher Issues

Addresses issues related to power supply and connections.

Door Closing / Alignment Issues

Troubleshoots problems with door sensing and alignment.

Dishwasher Failed Start Up Test

Covers issues when the dishwasher fails the start-up test.

Wash Cycle Abruptly Stops

Addresses causes for the wash cycle stopping abruptly.

Dishwasher Won't Restart After Door Has Been Opened

Explains why the dishwasher might not restart after the door opens.

Faulty or Damaged Parts

Details faults caused by overheating or faulty components.

Installation Issues

Addresses problems arising from incorrect installation.

Maintenance Issues

Covers issues related to blockages and component wear.

Dishwasher Doesn’t Rinse or Dry Properly

Troubleshoots issues with washing and drying performance.

Dishwasher Shuts Off

Addresses causes for the dishwasher unexpectedly shutting off.

Can't Select Wash Cycle

Explains why a wash cycle cannot be selected.

Dishwasher Won't Drain

Troubleshoots issues related to the dishwasher not draining.

Dishwasher Drains Intermittently

Addresses intermittent draining problems.

Dishwasher Drains Continually

Covers issues with the dishwasher draining continuously.

Dishwasher Won't Fill With Water

Troubleshoots problems with the dishwasher not filling with water.

Dishwasher Runs Without Heating

Addresses issues when the dishwasher doesn't heat water.

Water Switch Runs Continually

Explains why the water switch might run continuously.

Aqua Sensor Doesn't Run During Wash Cycle

Covers issues with the aqua sensor not functioning during cycles.

Dispenser Not Operating

Addresses problems with the dispenser not operating correctly.

Rinse Aid LED is Lit

Explains why the rinse aid LED might be lit.

Supply Voltage Issues

Covers problems related to incorrect supply voltage.

Mechanical Damage

Addresses issues caused by mechanical damage or wear.

Noise

Covers causes of noise during operation, like rattling or beeping.

Odour

Explains causes of odors from food debris.

Standing Water in Bottom of Dishwasher

Addresses the issue of standing water in the dishwasher bottom.

Other

Covers other miscellaneous operational issues.

Result Problem

Addresses issues with wash cycle results like time or cleanliness.

Wash Cycle Runs a Long Time

Explains why wash cycles might take too long.

Dishes Still Dirty

Troubleshoots why dishes are not coming out clean.

Dishes Aren’t Dry

Troubleshoots why dishes are not drying properly.

Plastic Items Aren't Dry or Have Water Stains

Addresses drying issues specific to plastic items.

Water Stains on Glassware

Troubleshoots water stains appearing on glassware.

Cloudy Glasses

Addresses causes of cloudy glasses after washing.

Rust Spots on Stainless Steel (SS) Items

Explains rust spots on stainless steel items like cutlery.

Detergent Residue

Covers issues related to detergent residue on parts.

Residue on Tub

Addresses residue appearing on the dishwasher tub.

Test

Testing Components

Details the process for testing individual dishwasher components.

Identifying Flashing LED Error Codes

Helps identify fault codes by analyzing flashing LED patterns.

Customer Diagnosing Information

Provides guidance for customers to diagnose issues and understand displays.

Dishwasher Won’t Run or Stops With Far Right (Sanitized) Light On

Troubleshoots why the dishwasher won't run or stops unexpectedly.

E:01 Error Code

Details troubleshooting steps for the E:01 error code.

E:02 Error Code

Details troubleshooting steps for the E:02 error code.

Door Didn't Close Properly

Addresses issues when the door does not close properly.

Drain Installation / Maintenance Issues

Covers drain installation and maintenance problems.

Clearing Error Code E24 Drain Obstructions

Provides steps to clear E24 error code related to drain obstructions.

Resetting Power Modules

Details methods for resetting the power module.

Correcting Overly High Drain Connections

Guides on correcting drain connection height issues.

Clearing Drain Obstructions

Outlines procedures for clearing drain obstructions.

Loosening Tight Heat Pump Impellers

Addresses issues with tight heat pump impellers causing errors.

Error Code E25 for Loose Drain Pump Covers

Details troubleshooting for E:25 error due to loose drain pump covers.

Heat Pump Terminal Measurements

Provides steps for measuring heat pump terminal resistances.

Protection of Heater If There’s No Water

Explains heater protection mechanisms related to water level and NTCs.

Drain Pump Terminal Measurements

Details measuring drain pump motor winding resistances.

Water Switch Terminal Measurements

Provides instructions for measuring water switch motor resistance.

Repair

Repair Access Chart

A chart detailing how to access various parts for repair.

Front Access

Explains how to access components from the front of the dishwasher.

Left Side Access

Describes how to access parts from the left side of the dishwasher.

Bottom Front Access

Details access for parts from the bottom front of the dishwasher.

Disconnecting and Pulling Out Dishwashers

Provides step-by-step instructions to disconnect and pull out the dishwasher.

Flipping Dishwashers

Instructions on how to safely flip the dishwasher onto its back.

Replacing Outer Doors

Step-by-step guide for removing and replacing the outer door.

Replacing Fascia Panels

Instructions on how to remove and replace fascia panels.

Replacing Operating Modules

Details on replacing the operating modules and front button modules.

Replacing Door Latches and Sensors

Guides on replacing door latches and Hall Effect sensors.

Removing Door Latch Hall Effect Sensors

Specific steps to remove the door latch Hall Effect sensor.

Removing Door Latches

Instructions for removing and replacing door latches.

Replacing Dispensers

Details on removing and installing dispenser components.

Removing Dispensers

Step-by-step guide to remove the dispenser.

Replacing Toe Panels

Instructions for replacing 1-piece steel toe panels with and without brackets.

Removing 1-Piece Steel Toe Panels

Steps to remove 1-piece steel toe panels without brackets.

Removing 1-Piece Steel Toe Panels with Brackets

Steps to remove 1-piece steel toe panels that use brackets.

Replacing Base Covers

Guide for removing and installing base covers.

Replacing Door Springs

Details on replacing door springs and their related parts.

Removing Door Springs

Steps to remove door springs, including releasing tension.

Door Spring Chart

A chart for selecting replacement door springs based on weight.

Installing Door Springs

Instructions for installing new door springs and related components.

Replacing Inner Doors

Guides on replacing inner doors and associated labels.

Removing Inner Doors

Step-by-step instructions to remove inner doors.

Replacing Serial Label onto Replacement Inner Door

How to transfer serial labels to new inner doors.

Replacing Overflow Troughs (Channels)

Instructions for removing and replacing overflow troughs.

Replacing Lower Door Seals

Steps for removing and replacing the lower door seal.

Replacing Door Hinge Levers

Guides on removing and replacing door hinge levers.

Replacing Power Modules

Detailed steps for accessing and replacing the power module.

Replacing Heat Pumps

Instructions for removing and replacing the heat pump unit.

Replacing Drain Pumps

Step-by-step guide for removing and replacing the drain pump.

Replacing Water Switches

Instructions for removing and installing water switches.

Replacing Drain Check Valves

Guides on removing and installing drain check valves.

Removing Drain Check Valves

Steps to remove the drain check valve from the sump.

Installing Drain Check Valves

Instructions for installing a new drain check valve.

Replacing Aqua Sensors

Detailed steps for removing and installing aqua sensors.

Replacing Water Inlet Valves

Comprehensive guide for replacing water inlet valves.

Removing Water Inlet Valves

Steps to remove the water inlet valve assembly.

Water Valve Connection Issues

Addresses common connection issues with water inlet valves.

Replacing Water Inlet Controls

Instructions for removing and replacing water inlet controls.

Replacing Floats (Safety Systems)

Guides on removing and replacing float switches for safety systems.

Replacing Sump Parts (Inside Tub)

Details on replacing parts within the dishwasher sump.

Replacing Sumps

Step-by-step instructions for removing and installing the sump.

Removing Sumps

Guides on how to safely remove the sump.

Installing Sumps

Instructions for properly installing the dishwasher sump.

Replacing Drain Hoses

Guides on removing and installing drain hoses.

Removing Drain Hoses

Steps to disconnect and remove drain hoses.

Removing Sump Hoses

Instructions to remove sump hoses from the water inlet control.

Repairing Cutlery (Top) Drawers

Steps for removing, disassembling, and installing cutlery drawers.

Removing and Disassembling Cutlery (Top) Drawers

Detailed instructions for removing cutlery drawers and their parts.

Installing Cutlery (Top) Drawers

Guides on how to install cutlery drawers and their wheels.

Removing Rack Slides (Rails)

Instructions for removing rack slides from the dishwasher tub.

Assembling Rack Slides (Rails)

Steps for assembling and reinstalling rack slides.

Replacing Trim Strips

Guides on removing and installing side and top trim strips.

Removing Side Trim Strips

Steps to remove side trim strips from the dishwasher tub.

Installing Side Trim Strips

Instructions for installing new side trim strips.

Removing Top Trim Strips

Steps to remove top trim strips from the dishwasher.

Leveling Dishwashers

Instructions for properly leveling the dishwasher.

Electrical Connections

Guidelines for making electrical connections according to codes.

Making Electrical Connections

Steps for connecting electrical components, focusing on the power module.

To Power Module

How to connect the dishwasher cord to the power module.

Stowing Supply Lines

Instructions on how to route and stow power cords, hoses, and lines.

Changing Customer Settings (Codings)

Guide for changing dishwasher settings and codings via the fascia panel.

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