Bosch Tassimo Vivy 2 - Troubleshooting Guide; Appliance Not Working or No Lights; Brewing Starts, No Beverage Dispensed; Brewing Will Not Start

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Troubleshooting
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The following table contains solutions to problems or faults which may occur during
operationoftheapplianceandthatcanbeeasilyrectiedathome.Ifyouarenotsatis
-
edwiththesolutionsprovidedhere,pleasecontactourCustomerServicedepartment.
Forfurthercustomerserviceinformationcallthetassimohotline:4006010068
(Chinaonly).
Problem Cause Solution
The appliance is not
working and none of the
displayelements(LEDs)
arelighting.
The appliance has no
powersupply.
Checktoseewhethertheapplianceiscon
-
nectedtothemains.
The brewing starts,
however there is no
beveragedispensed.
The water tank is not
insertedcorrectly.
Checkthatthewatertankiscorrectlyinserted.
The water tank was
removed during the
brewing stage or there is
airinthesystem.
Start the cleaning process with the yellow
ServiceTDISC.Pleasereferheretothesection
â First Time Use,StepsI. – IV.
Theoatinthewater
tankisstuck.
Cleanthewatertankandfreetheoat.
The brewing will not
start.
NoTDISCinserted. CheckthataTDISChasbeeninserted.
The appliance does not
recognisetheTDISCbar
code.
CleantheTDISCreadingwindowwithasoft,
dampcloth.
SmoothoutthefoiloftheTDISCwithyour
ngersothatthebarcodecanberead.
UseanewTDISC.
If the problem persists, contact the TASSIMO
careline.
The brewing unit is not
closedproperly.
Cleanthebrewingunitwithasoft,dampcloth,
payingparticularattentiontothelidarea.
The appliance was not
plugged in when the
TDISCwasinserted.
InsertanewTDISCandcheckthatthe
appliance is plugged into the power supply
before inserting theTDISC.
The brewing unit cannot
beclosed.
Thepiercingunitand/
ortheTDISCsupport
have not been correctly
inserted.
Press the piercing unit into its holder using
both thumbs and check the position of the
TDISCsupport.
TheTDISChasnotbeen
correctlyinserted.
ReplacethedamagedTDISCwithanewone.
PlacetheTDISCwiththeprintedsidefacing
downwards so that the tab is resting in the
intendedslot.
The brewing unit is not
closedproperly.
Cleanthebrewingunitwithasoft,dampcloth,
payingparticularattentiontothelidarea.
Press the lid down until it audibly clicks into
place.
C7_FL_TAS140_CN_TEXT_8001046894.indb 14 24.01.2017 09:32:42