TROUBLESHOOTING
50
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ENG
PROBLEM WHAT TO DO
Voice prompt language unavailable
To customize or disable voice prompts, use the
Bose Music app. You can access this option from the
Settings menu.
Your Google Assistant
doesn’t respond
Make sure your Google Assistant has been set up
using the Bose Music app (see page 24).
Connect your mobile device to a Wi-Fi or cellular
data network.
Make sure you’re in a country where the Google
Assistant is available.
Make sure you are using the most up-to-date version
of the Google Assistant app.
Make sure your mobile device is compatible.
Visit: https://support.google.com/headphones
For additional support, visit:
https://support.google.com/headphones
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose
Music app (see page 24).
Connect your mobile device to a Wi-Fi or cellular
data network.
Make sure you’re in a country where Alexa
is available.
Make sure the wake word is enabled
(see page 28).
Make sure you are using the most up-to-date version
of the Amazon Alexa app.
Make sure your mobile device is compatible.
For additional support, visit:
https://www.amazon.com/usealexa