Bose Smart Ultra Soundbar - Power, Audio, and Remote Issues

47
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
power off
The soundbar may be in network standby mode. On the remote,
press the Power buon I to wake the soundbar. Press I again to
power o the soundbar.
Audio isn’t playing in
Dolby Atmos
Make sure the soundbar is connected to your TV’s HDMI eARC or
ARC port.
Check the Bose Music app Now Playing screen to make sure
the audio is streaming in Dolby Atmos. If it’s not streaming in Dolby
Atmos, make sure the advanced audio seings of your TV is allowing
Dolby Atmos to pass through to the soundbar. Refer to your TV
owner’s guide.
Check that the content is available in Dolby Atmos.
Check that the streaming or cable service supports the use of
Dolby Atmos.
Remote is
inconsistent or
doesn’t work
Replace the baery (see page 43).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Bose Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall
the app (see page 17).
Soundbar isn’t
visible to add
to a nother
Bose account
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Soundbar and
source don’t
power on/off
simultaneously
Press the Power buon I to power on/o the source.