TROUBLESHOOTING
42
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ENG
SYMPTOM SOLUTION
Alexa doesn’t
respond
Make sure Alexa has been set up using the Bose Music app
(see page 25).
NOTE: The soundbar must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Amazon Alexa is available.
Make sure the Microphone o indicator is not glowing red. To turn on
the microphone, see page 26.
Make sure you say the name you assigned in the Bose Music app. If
multiple speakers have the same name, use the name assigned in the
Alexa app or change the name in the Bose Music app.
For additional support, visit: worldwide.Bose.com/Support/SB500
Preset doesn’t
respond
Make sure the preset has been set (see page 27).
Press the Bose Music button m to make sure the soundbar is in the
correct source.
TROUBLESHOOTING
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