Bose SoundTouch 520 - Page 35

English - 35
Care and Maintenance
Problem What to do
Cannot complete
network setup
• Connect the system to AC (mains) power.
• Select correct network name and enter password.
• Connect the device and SoundTouch
™
system to the same Wi-Fi
®
network.
• Place the wireless adapter within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are
using for setup .
• If network name does not appear or is hidden, select
Manually Connect to Another Network on the
CONNECT TO HOME WI-FI NETWORK screen.
• Close other open applications.
• If using a computer for setup, check firewall settings to ensure that
the SoundTouch
™
app and SoundTouch
™
Music Server are allowed
programs.
• Test your Internet connection by loading www.SoundTouch.com
• Restart your mobile device, or computer, and router.
• Uninstall the app, reset the adapter, and restart setup.
Cannot play
Bluetooth
®
audio
On your system:
• Pair a device (page 29).
• Try pairing a different device.
• See “No sound”.
• Set up SoundTouch
™
first, and perform all system updates.
• Clear the system’s pairing list using the SoundTouch
™
app:
- Go to EXPLORE > SETTINGS > Systems and select your
SoundTouch
™
system.
- Open the Bluetooth
®
item and clear the pairing list.
On your mobile device:
• Disable and re-enable the Bluetooth feature.
• Remove the system from the Bluetooth menu. Pair again.
• Refer to your Bluetooth enabled device’s documentation.