Bose SoundTouch 520 - Care and Maintenance; Troubleshooting Common Issues

English - 33
Troubleshooting
Problem What to do
No power • Secure the Acoustimass
®
module’s, soundbar’s and console’s
power cords.
• Reconnect the Acoustimass module’s, soundbar’s and console’s
power cords firmly into an AC (mains) outlet.
• Use the remote control to power on the system.
No sound • Unmute the system.
• Increase the volume.
• Plug the Acoustimass module, soundbar and console into a live AC
(mains) outlet.
• Insert the speaker cable into the Speaker Connections connector,
not the Bose
®
Link connector.
• Insert the HDMI
™
cable into a connector on your TV labeled ARC
or Audio Return Channel. If your TV does not have an HDMI ARC
connector, use a secondary audio cable in addition to the HDMI
cable (see page 16).
• If using a secondary audio cable, insert the cable into a connector
on your TV labeled Output or OUT, not Input or IN.
• Secure all cable connections on the soundbar, TV and connected
sources.
• If your source is connected to your TV, select the correct TV input
(see page 25).
• Toggle CEC between Alternate On and Default On (see page 31).
• Disconnect headphones when not in use.
• If connecting your source through the connector, enable Audio in
using the System menu (see page 31).
• If you are connecting headphones to the connector, enable
Headphones using the System menu (see page 31).
• If you see the error message Cannot find Acoustimass, pair the
Acoustimass module with the console (see page 35).
• Reset the system (see page 36).
Sound is coming
from your TV
speakers
• Insert the HDMI cable into a connector on your TV labeled ARC or
Audio Return Channel (if available).
• Turn off your TV speakers (refer to your TV owner’s guide).
• Decrease your TV volume to its lowest setting.
No or poor video • Switch to a different source, then return to the affected source to try
and re-establish a signal.
• Disconnect and reconnect the HDMI cable of the affected source.
• Disconnect and reconnect the HDMI cable from the console to the
TV.
• Power off and on the affected source, TV and the console.
• If you assigned the optical, analog, or coaxial digital connector to
one of your HDMI
™
sources, change it back to Auto/TV (Default) us-
ing the system menu. See page 31.
Care and Maintenance