Boya BOYAMIC - Page 16

Troubleshooting
If you encounter problems when using the unit, please refer to the
following checklist before contacting technical support. If the problem
cannot be solved, please contact the dealer's after-sales service
department.
• If there is no sound from the unit or no sound when connected to an
external device
Make sure the receiver or the adapter on the receiver is well connected
to your device. Or remove the adapter and wipe the contacts with a clean
cloth.
Make sure the mic gain or output volume is not turned to the minimum.
Make sure the unit is not muted.
• If the sound of the unit is too low or too loud or even distorted
Adjust mic gain and output volume to the suitable level for recording in
the current environment to improve the recording eect.
If you are recording in noisy environment, it is recommended to enable
noise cancellation to improve the recording eect.
• Current noise or other abnormal noise appears during monitoring
Make sure there is no interference near the unit. If the noise still exists
after changing the unit's position, please contact our customer service.
• The operating range of the unit is limited and the sound is frequently
intermittent
Make sure there is no interference between the transmitter(s) and the
receiver. If the intermittent sound still occurs frequently, please contact
our customer service.
• The receiver with an adapter cannot playback output for monitoring
Make sure your phone's speaker is disabled in the receiver's menu.
• Howling noise occurs when using the receiver with an adapter
Make sure your phone's speaker is disabled in the receiver's menu.
Failed to charge the transmitter(s) or receiver via the charging case
Make sure the charging contacts of both are in full contact. Wipe the
charging contacts with a clean cloth and try again.
If you want to check whether the magnetic force is aging or whether
the charging contacts of the two are not in sucient contact, press the
transmitter(s)/receiver placed in the charging case to check whether it is
in a charging state. If the transmitter(s) or the receiver is still failed to be
charged, please contact our customer service.