Troubleshooting
Below is a list of errors that could arise and guidance on how to fix
them. If you’re still experiencing issues after following the advice, please
contact our customer care team.
None of the LEDs on my home charger are lighting up?
Check that the Circuit Protection Device (CPD), which may be an MCB,
RCBO or RCD, are in the ‘On’ position in your fuse box. If the CPD has
tripped, try turning it to the ‘On’ position to re-power the unit. If it will
not reset or it is in the ‘On’ position but the amber LED is not illuminated,
contact our customer care team.
During or at the end of a charge the red LED on my home charger
stays on?
This means a fault has developed. The unit will need to be reset before
it can be used again. Please see ‘Resetting your bp pulse home charger.
Please note that the red LED is also used to indicate poor signal strength
for communicating to units during the start-up sequence.
If the red LED remains on permanently after the start-up sequence is
complete, this may relate to an earth leakage problem. If this occurs,
contact our customer care team.
The amber LED on my home charger doesn’t light up?
This means the mains supply has been interrupted. Check the CPD in
the consumer unit and then try a reset (see ‘Resetting your bp pulse
home charger).
When plugged in my vehicle doesn’t seem to be charging?
Make sure you refer to your vehicle user guide for charging indicators
on the dashboard. Release the charging cable from your vehicle and
wait two minutes for it to reset. Then go through the ‘starting a charge’
process again.
I cannot connect my home charge to the smart charge app
or website?
Try resetting your bp pulse home unit (see ‘Resetting your bp pulse
home charger). You can also check the FAQs section in the app for
more information.
Specications
Input: Single phase
Input voltage 230V
16A charging units 30A charging units
Electrical output to
vehicle:
Voltage 230V
Current 16A
Maximum power 3.7kW
Voltage 230V
Current 30A
Maximum power 7kW
General Specifications
Output connector
Tethered Type 1
Output charging connector Type 1 on a 4.7m cable measured
from the point the cable exits the unit to the end of the Type 1
connector
Output connector
Tethered Type 2
Output charging connector Type 2 on a 4.7m cable
measured from the point the cable exits to the end of the
Type 2 connector
Output connector
Socket Type 2
Output charging connector Type 2
Safety and operational
ratings:
Operating temperature range -25°C to +40°C
Operating humidity range 5% to 95% non-condensing
Compliance to Standards EN 60950, IEC 61851, EN 61000-6-1
2007, EN 61000-6-3 2007, BS7671:2018
IP rating IP54
Dimensions and weight: Max width 354mm
Max height 204mm
Depth 120mm
Shipping weight typically 6.0 kg gross, 5.4 kg net
If there’s still an error after the reset, your unit may have developed a fault.
Please make a note of the serial number (located on underside of the unit
or on the front label) and contact our customer care team.
Resetting your bp pulse home charger
If your home charger fails to deliver charge to your EV, the first thing you
should try is resetting it:
1. Disconnect the charging cable from your vehicle
2. Turn the key to the vertical ‘Off’ position on the unit
3. Set the Circuit Protection Device (CPD) to the ‘Off’ position and leave in the ‘Off’
position for at least 10 seconds
4. Set the CPD to the ‘On’ position and allow two minutes for the unit to complete
its start-up sequence
5. Once all LEDs have stopped flashing on the unit, check that only the top amber
LED is on. The unit should now be operational
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