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Need some help? Call 0808 100 6554* or go to bt.com/producthelp
Help and troubleshooting
My Parent/Baby unit isn’t working. What should I do?
Check that:
1. power cables are plugged in and switched on at the
wall socket
2. batteries are installed correctly and fully charged
3. the units are turned on
4. the Parent unit isn’t too far from the Baby unit(s) (large
obstructions or other electrical devices might aect the
signal between the Parent and Baby unit).
Sometimes unplugging the power cables, waiting about 20
seconds, and then plugging them back in can help. If you do
this, you’ll need to allow about a minute for Parent and Baby
unit(s) to link.
My Parent/Baby unit is making a high-pitched noise.
What should I do?
They might be too close together. Make sure they’re at least
2-3 metres apart.
How do I reset my Parent unit?
In Menu, tap BT Help then tap Factory Reset.
How do I reset my Baby unit?
Within three seconds of the Baby unit starting, press and
hold down the
and buttons for about ve seconds.
Why is my Parent unit beeping?
The Parent unit beeps when:
• your units aren’t linking – see page 8.
• there’s a problem with mains or battery power
• a crying alert is switched on – see page 25.
Still stuck?
Try bt.com/producthelp or call us on 0808 100 6554. Calls to
this number made from within the UK mainland network are
free. Mobile and international call costs may vary.
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