Help
If you need some help, call us on 0800 218 2182* or go to www.bt.com/producthelp
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Can’t access your messages from another phone
• Have you changed the remote access security PIN code? See page 40.
Always keep a note of the new PIN code in a safe place.
• Has Remote access been disabled? To enable Remote access, see page 59.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider?
See page 44.
• The caller may have withheld their number.
• An exact name/number match was not found in your contacts. Check that you’ve
stored the full STD dialling code.
Can’t register a handset to a base
• You can register up to five handsets to your BT Aura 1500 base and you can
register your BT Aura 1500 handset to up to four bases. Check that you’ve not
exceeded the limits.
• Check that you’ve entered the correct PIN number (default PIN 0000).
• Check that you’re at least one metre away from other electrical equipment to
avoid interference when registering.
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