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More about set-up and speed
The first three days after set-up
After you’ve installed your Hub, it can take about three days 
to establish the fastest, most reliable broadband possible on 
your line. During this time, your Hub might restart and your 
broadband might be interrupted. This is normal. Leave your 
Hub connected and turned on and it should soon settle down. 
Leaving your Hub connected and turned on also makes sure  
you get software updates.
Getting up to speed
Go to bt.com/improve-speed to make sure you’re getting 
the best speed possible. To get the best speed out of your 
BT Broadband, use a wired connection. If you’re connecting 
wirelessly, the 5GHz signal will usually give you the best speed. 
Get the best wireless performance at home
The shorter the distance and the fewer floors and walls between 
your wireless device and Hub, the better your connection. Large 
furniture and electrical appliances can also affect wi-fi signals.  
If you’ve got problems connecting with wireless, move your Hub 
and devices closer together. For more help and advice, go to 
bt.com/help/wireless.
You’ve got smart dual-band wireless
The BT Home Hub 4 uses Smart Wireless to connect to the best 
signal on either the 2.4GHz or 5GHz band, depending on what 
your device supports and where you are. To find out more, go to 
bt.com/help/dualband.
Use a dual-band wireless dongle (optional) 
Most new computers come with 5GHz wireless, but if you want 
a high-performance 5GHz signal on an older computer, you can 
buy a dual-band wireless dongle at bt.com/dongle.
Ordered a dual-band wireless dongle?
You’ll find your set-up instructions 
at bt.com/help/dongle.
More about wireless
3732 Hub 4-A ADSL Guide BB 5 [2].indd   6 06/06/2017   08:54