02 03
Contents
3
Connect to wireless
1. Connect your device using wireless details on the card
2. Or if your device supports WPS, press WPS to connect
automatically
4
Set up your devices using Smart Setup
Smart Setup will help you get your broadband and extra services
up and running on all your devices. To use it, just open your
device’s web browser. It only takes a few minutes and will make
sure that all of your devices are set up properly.
When you’ve finished, log in to My BT using your BT ID and
password. If you don’t have one, you can get one at bt.com/mybt.
You’ll need your BT account number from your latest bill.
If you don’t see Smart Setup, go to bt.com/mybt.
See page 4 for more on My BT and your extras.
Set-up summary 2-3
My BT – all your extras in one place 4-5
More about set-up and speed 6
More about wireless 7
Troubleshooting 8-11
Support 12
Set-up summary
1
Get ready
Check the email or letter we sent you when we confirmed your
order to find out which day your BT Infinity starts.
On that day, we’ll email or text you when your broadband’s ready.
That might be late in the day.
Leave your current Hub or router plugged in and wait until your
broadband service stops working before doing step 2 below. If you
want to do step 2 before you get our email or text, that’s fine, but
you might lose service for a bit until your BT Infinity is ready.
Broadband
DSL
11 2 3 4
Broadband
WAN USB Reset Power Power
On| Off
Gig Ethernet
Power
socket
Power
button
Broadband
DSL socket
Broadband cable (grey ends)
to Hub
to Hub
Broadband cable (grey ends)
BT main
socket
Unplug any existing broadband kit, then…
1. Connect your new Hub 5 directly to your phone socket using the
broadband cable (light grey ends) and filter. See the
diagram opposite.
2. Assemble the power plug (by sliding the two parts together),
connect the power cable and switch on at the socket.
3. Press the Power button on the back of the Hub to turn it on.
4. Wait a couple of minutes. Coloured lights will flash while the Hub
finishes a self-test and sets up your broadband. A steady blue
light means your broadband’s ready to use. If the light doesn’t
turn blue, carry on to step 3 and the Hub will help you fix things.
2
For help setting up wireless on mobile devices, see page 6.
Important: follow steps 3 and 4 for each device to connect it.
Broadband
DSL
11 2 3 4
Broadband
WAN USB Reset Power Power
On| Off
Gig Ethernet
WPS
Your wireless network/
SSID and password/key
are here
If you’ve got a double socket
like one of these, you don’t
need to use a filter.
You’ll need a broadband
filter on every phone
socket you use in your
home, including any Sky
box or similar connection.
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