BT Hub Phone 2.1 - Page 76

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Guarantee
We guarantee that the BT Hub Phone 2.1 will work to
the relevant specication for the minimum period of
your agreement* and that it will be free from faulty
design, manufacture or materials. If at any time during
the minimum period you nd that the BT Hub or other
equipment is not working properly you may return it to us
and we will replace (or at our option) repair it.
We will not be responsible for any defects arising from
fair wear and tear, accidental or wilful damage, misuse or
failure to follow our instructions.
If you return any equipment as faulty, we may test the
equipment – if it is working, we will send it back to you.
If we do so, we may charge you our costs for our testing
and postage. This does not affect your legal rights relating
to equipment which is faulty or wrongly described.
Within the guarantee period
If you experience difculty using the product, prior to
returning it, please read the ‘Help’ section, or contact the
BT Hub Phone 2.1 Helpline on 0800 111 4567, lines are
open 24 hours a day, 7 days a week.
In the unlikely event of a defect occurring, please follow
the Helpline’s instructions for replacement or repair.
Outside the guarantee period
If your product needs repair after the guarantee period has
ended, the repair must meet the approval requirements for
connection to the telephone network.
* The minimum period will be either 12 or 18 months depending on the option you
choose when you place your order