GM’s Commitment
GM is committed to assuring
satisfaction with your new vehicle.
Your dealer also wants you to
be completely satisfied and invites
you to return for all your service
needs, both during and after
the warranty period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle’s service
needs. Should you ever encounter a
problem that is not resolved
during or after the limited warranty
period, talk to a member of
dealer management. Under certain
circumstances, GM and/or GM
dealers may provide assistance after
the limited warranty period has
expired when the problem results
from a defect in material or
workmanship. These instances will
be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction, follow
the Customer Satisfaction
Procedure on page 28.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure on page 28 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which
GM participates.
Warranty Service – United
States and Canada
The selling dealer has invested in
the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can
be made to your vehicle. GM
requests that the vehicle be returned
to the selling dealer for all warranty
repairs. If a situation or event
occurs where you are significantly
inconvenienced, an authorized
GM dealer can make the warranty
repairs. However, in the event
the dealer is not able to perform the
repair due to the special tool and
training requirement, contact
the Customer Assistance Offices on
page 33. If you are unable to
return to the selling dealer, contact
a GM dealer in the United States
or Canada for warranty service.
Important Message to Owners... 1
To Next Page
Loading...
Need help?
General
